At a Glance
- Tasks: Ensure operational health of network services and drive innovation for customer experience.
- Company: Join a forward-thinking bank focused on technological advancement.
- Benefits: Remote-first work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role in an Agile environment with excellent career progression.
- Why this job: Shape the future of banking while simplifying services and enhancing customer experiences.
- Qualifications: Experience with ServiceNow, Oracle, and strong communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
Join us as a Network Services Operational Compliance Manager. We're looking for a Network Services Operational Compliance Manager to join us in shaping our bank of the future through innovation and technological advancement. You'll ensure the operational health of the platform, covering all aspects of service, risk, cost and people. With a broad spectrum of technology at your fingertips, you'll help to put the bank at the forefront of innovation by simplifying our services and creating the best experience possible.
What you'll do
- Assisting with delivering a robust production management service for relevant infrastructure platforms.
- Maintaining the platforms’ operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.
- Driving the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps.
- Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes.
- Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time.
- Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes.
- Seeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexities.
The skills you'll need
- Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.
- Knowledge of ServiceNow, Contract Lifecycle Tool and Oracle is required.
- Technical knowledge, including platform, technology, products and domains.
- An understanding of operational principles across Network Services.
- Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level.
- Good collaboration and stakeholder management skills.
- A solid background working in an Agile or DevOps environment with continuous delivery and continuous integration.
- Enhanced Supplier and Contract Management skills, cradle to grave management of contracts, suppliers and escalations.
- In depth knowledge/experience of administering Financial Governance processes.
Hours: 35
Job Posting Closing Date: 05/09/2026
Ways of Working: Remote First
Location: London
Type: Full time
Network Services Operational Compliance Manager in London employer: NatWest Group
As a Principal Engineer in Economic Crime Services, you will thrive in a dynamic and innovative work culture that prioritises customer experience and engineering excellence. Our commitment to employee growth is evident through opportunities for senior stakeholder engagement and leadership development, all while working in a hybrid environment that promotes flexibility and collaboration. Join us to be part of a forward-thinking team dedicated to tackling economic crime with cutting-edge technology and solutions.
