At a Glance
- Tasks: Shape and deliver personalised digital experiences for Coutts.com, collaborating with diverse teams.
- Company: Join Coutts, a prestigious brand known for exceptional client service.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on high-net-worth client needs.
- Why this job: Make a real impact in the luxury digital space while enhancing user experiences.
- Qualifications: Proven experience in digital product strategy and strong organisational skills required.
The predicted salary is between 55000 - 65000 € per year.
Join as a Digital Product Owner. This is your opportunity to make a real impact as a skilled and driven Digital Product Owner, shaping and delivering exceptional, personalised digital experiences for Coutts.com. You’ll work closely with marketing, design, research, business stakeholders, and technology teams to create seamless digital journeys that reflect the expectations of our high-net-worth (HNW) clients. You’ll play an active role in shaping our digital presence by contributing to the vision, roadmap, and continuous improvement of Coutts.com. This is a hybrid role offering flexibility and collaboration, based up to two days a week at our Head Office on the Strand, London.
What you'll do
- Champion personalised experiences informed by research, data, net promoter score (NPS), and customer insight.
- Develop and maintain a clear, prioritised product backlog.
- Collaborate closely with design, marketing, business, and technology partners to create and deliver high-quality journeys and experiences.
- Set and measure success through defined OKRs and business outcomes.
- Proactively identify opportunities, address blockers, and manage cross-team dependencies to support effective delivery.
- Ensure the digital experience across Coutts.com is continuously refined and enhanced.
- Maintain an organised and strategic approach to delivery.
- Ensure all initiatives are well-defined, risks are managed effectively, and work is aligned to business priorities.
- Provide effortless, end-to-end experiences for customers.
Your responsibilities will include:
- Building strong working relationships with stakeholders across franchises, functions, and marketing.
- Translating business priorities into a clear, strategic product roadmap.
- Continuously refining the backlog and maintaining robust documentation of requirements.
- Supporting planning, estimation, and synchronisation across delivery teams.
- Improving processes and ways of working based on learnings.
- Ensuring risks are identified, managed, and escalated appropriately.
- Bringing the right subject matter experts and decision-makers into discussions when appropriate.
The skills you'll need
- Established digital product professional with strong organisational skills.
- Proven track record in digital product strategy, product design, and end-to-end delivery.
- Deep knowledge of digital channels and experience in creating personalised customer experiences, ideally within a wealth, luxury, or premium environment.
- Strong understanding of web platforms, digital marketing, analytics, and customer research.
- Experience with journey mapping, user experience (UX), funnel optimisation, and design methodologies.
- Excellent communication and storytelling skills to engage stakeholders at all levels.
- The ability to connect everyday work to broader strategic objectives and outcomes.
- Strong relationship-building skills across multi-disciplinary teams.
- A proactive, self-driven approach with the ability to navigate complexity and ambiguity.
- Preferred knowledge of HNW and ultra-high-net-worth (UHNW) client needs, and the role digital plays within a relationship-led service model.
Digital Product Owner - Coutts.com in London employer: NatWest Group
Coutts is an exceptional employer that values innovation and collaboration, offering a dynamic work environment where Digital Product Owners can thrive. With a strong focus on personal development and a commitment to delivering outstanding digital experiences for high-net-worth clients, employees benefit from flexible hybrid working arrangements and the opportunity to shape the future of Coutts.com. The culture fosters creativity and teamwork, ensuring that every team member's contributions are recognised and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Owner - Coutts.com in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out to current employees at Coutts.com. Building relationships can open doors that a CV just can’t.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience with digital product strategy and customer insights. Use real examples to demonstrate how you've shaped digital experiences in the past.
✨Be Ready for the Interview
Prepare for questions about how you’d handle specific challenges related to digital journeys. Think about how you can showcase your organisational skills and ability to manage cross-team dependencies effectively.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It shows you're genuinely interested and gives you a better chance of being noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Digital Product Owner - Coutts.com in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Digital Product Owner role. Highlight your experience in digital product strategy and any relevant projects that showcase your ability to create personalised customer experiences.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for Coutts.com. Share specific examples of how you've successfully led digital initiatives and how you can contribute to our vision and roadmap.
Showcase Your Communication Skills:Since you'll be working closely with various teams, it's crucial to demonstrate your excellent communication skills. Use clear and engaging language in your application to show us how you can connect with stakeholders at all levels.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at NatWest Group
✨Know Your Digital Product Inside Out
Before the interview, make sure you thoroughly understand Coutts.com and its digital offerings. Familiarise yourself with their current digital strategies, user experiences, and any recent updates. This will help you speak confidently about how you can contribute to enhancing their digital presence.
✨Showcase Your Stakeholder Management Skills
As a Digital Product Owner, you'll be working closely with various teams. Prepare examples of how you've successfully built relationships with stakeholders in the past. Highlight your ability to translate business priorities into actionable plans and how you’ve managed cross-team dependencies effectively.
✨Demonstrate Your Data-Driven Approach
Coutts.com values insights from data and customer feedback. Be ready to discuss how you've used analytics and customer research to inform product decisions. Share specific instances where your data-driven strategies led to improved user experiences or successful outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to navigate complexity. Think of scenarios where you've identified opportunities or addressed blockers in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
