At a Glance
- Tasks: Lead the digital product vision for Moving Money and enhance client experiences.
- Company: Join a prestigious financial institution focused on innovation and client satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with excellent career advancement opportunities.
- Why this job: Shape the future of digital banking and make a real impact on client experiences.
- Qualifications: Experience in digital product management and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
In this role, you’ll own the digital product vision and day-to-day performance of the Moving Money features within the Coutts secure digital channels. As the digital product leader for this feature set, you will inspire teams, set priorities and actively share digital outcomes. We’ll expect you to demonstrably strengthen our competitive positioning and improve value for clients, by owning the digital experience roadmap for your feature area. You will create a prioritised backlog to improve client experiences with new and enhanced digital features, bringing our Private Banking and Wealth Management strategy to life in the digital channel.
You’ll also be responsible for:
- Monitoring digital feature health and identifying improvement opportunities through analysis of client behaviour, client research, feedback, enquiries and complaints.
- Instilling a focus on continuous improvement, working with designers, delivery teams and engineers to harness digital and technological advances that benefit our clients and find a path to release value incrementally.
- Building relationships at all levels across the business to gain continuing support for project concepts and delivery, helping to remove blockers.
- Making sure teams maintain the release train, including plans and estimation, managing interdependencies and cross team synchronisation.
- Supporting delivery and change teams as the digital product escalation contact throughout the build, deployment and management phases of the delivery lifecycle where there are blockers, constraints, risks and issues that may impact client experience.
- Acting as digital product escalation contact to address incidents and complaints.
- Maintaining frontline and client facing support materials that positions the digital product in a positive light and offers helpful support materials where questions arise.
The skills you’ll need:
- To be successful in this role, you’ll have the ability to define and implement strategic direction for future customer experiences.
- You’ll also have knowledge of digital channels, including mobile, online, and digital propositions, digital marketing, analytics, and customer research.
- We’ll expect you to have an understanding of experience management, including journey mapping, UX and funnel management.
- You’ll also have experience of design methodology to execute strategic propositions.
- Digital product expertise in the Moving Money feature area, along with the curiosity and resourcefulness to maintain your domain expertise in this field.
- A strong understanding of iOS, Android and web platform capabilities and understanding of digital product solutions and trends.
- Strong communication skills, with an ability to understand and share technical concepts with audiences with varied levels of technical expertise.
- Problem solving and negotiation skills, with proven experience deploying these to secure great client experience outcomes.
- Experience of developing creative, innovative, impactful customer experiences and the ability to adapt to quickly changing environments.
- Excellent presentation skills and storytelling, to collate information, clearly frame decisions in an informative and balanced way, enabling good commercial and client experience focussed decisions.
- Demonstrable experience building and maintaining a positive working relationship with stakeholders across multiple franchises and functions at different levels.
- Strong grasp of HNW client expectations: to ensure the digital product proposition offers reassuring, low-friction experiences appropriate for HNW and UHNW clients.
Digital Product Manager - Moving Money in London employer: NatWest Group
Coutts is an exceptional employer, offering a dynamic work environment where innovation and client-centricity are at the forefront. As a Digital Product Manager in the heart of London, you will benefit from a collaborative culture that prioritises continuous improvement and professional growth, alongside competitive remuneration and comprehensive benefits. Join us to shape the future of digital banking for high-net-worth clients while enjoying the unique advantages of working in one of the world's leading financial hubs.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Manager - Moving Money in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its digital products. Show them you know their stuff and can bring value to their Moving Money features.
✨Tip Number 3
Practice your storytelling skills. Be ready to share examples of how you've improved client experiences or tackled challenges in previous roles. Make it relatable and engaging!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Digital Product Manager - Moving Money in London
Some tips for your application 🫡
Show Your Passion for Digital Products:When you're writing your application, let your enthusiasm for digital products shine through! We want to see how you can inspire teams and drive the digital product vision, so share any relevant experiences that highlight your passion and expertise in this area.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who understands the Moving Money feature area, so don’t hesitate to showcase your knowledge and how it aligns with our goals.
Highlight Your Problem-Solving Skills:In your written application, emphasise your problem-solving and negotiation skills. We want to know how you've tackled challenges in the past and secured great outcomes for clients. Share examples that demonstrate your ability to think on your feet and adapt to changing environments.
Keep It Professional Yet Engaging:While we love a friendly tone, remember to keep your application professional. Use clear and concise language, and make sure to structure your application well. And don’t forget, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at NatWest Group
✨Know Your Digital Product Inside Out
Before the interview, dive deep into the Moving Money feature area. Understand the latest trends, challenges, and opportunities in digital banking. Be ready to discuss how you can enhance client experiences and what innovative ideas you have to improve the product.
✨Showcase Your Communication Skills
Prepare to demonstrate your ability to communicate complex technical concepts clearly. Think of examples where you've successfully explained digital solutions to non-technical stakeholders. This will show that you can bridge the gap between tech and business effectively.
✨Bring Data to the Table
Be ready to discuss how you've used data analytics to monitor product performance and identify improvement opportunities. Share specific instances where your insights led to actionable changes that enhanced user experience or resolved client issues.
✨Build Relationships on the Spot
During the interview, focus on building rapport with your interviewers. Highlight your experience in collaborating with cross-functional teams and how you’ve navigated challenges to gain support for projects. This will showcase your interpersonal skills and ability to work well within a team.
