Customer Service, Senior Personal Banker in London

Join us as a Senior Personal Banker in Golders Green. You will proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as assisting with more complex financial needs such as home buying and protection.

With no two days the same, you can expect lots of variety as you help us deliver a banking service that is beyond what is expected. We will support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.

What you will do:

• As a Senior Personal Banker aligned to one of our branches, you will build great relationships with our customers and promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
• You will support customers in their decisions on how they bank with us, acting as a trusted expert and providing them with the knowledge they need to make the most of their money.
• With an emphasis on delivering our popular Financial Health check, you will ensure customers are fully informed about the products and services we offer.
• Day to day, you will be meeting and supporting customers via video banking from home or face to face in a branch.
• Conducting Financial Health checks and reviewing customer accounts.
• Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
• Identifying opportunities to assist customers with more complex needs such as mortgages, private banking, business banking, and protection.
• Completing outbound care calls to customers to grow and maintain the relationship.

The skills you will need:

• We are looking for organised, self-motivated, and diligent individuals with a passion for delivering excellent customer service in every interaction.
• You should be motivated and driven to develop your own career and meet branch and personal goals.
• As a trusted adviser, you will strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• The ability to work with and coach the branch team to acquire, grow, and retain quality customer relationships via regular customer care calls.
• The ability to build rapport and trust with customers in both face-to-face and virtual environments and provide them with the right options for their circumstances.
• Excellent communication and interpersonal skills with a genuine interest in building relationships.
• Excellent planning and organisational skills.

How we will reward you:

You will join us on a competitive salary starting at £30,813.00, pro rata for the hours you work. You will also benefit from:

• A range of protection, healthcare, and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 36 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

What else you need to know:

Your working pattern: You will need to be flexible in terms of the shifts you do and the hours you work, which will be between 8am and 8pm and will include some bank holidays.

Your work-life balance: Once you are up to speed and settled in your new role, we will send you any kit you need to set yourself up for working from home. You will have options to enable a suitable balance of working from home and in the branch, but you will need to be branch-based at times to connect and learn with colleagues.

Your learning journey: Your journey starts with a comprehensive training programme where you will gain a range of new skills and the confidence to use them. You will benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.