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- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, flexible benefits, generous holiday entitlement, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Passion for customer service, strong communication skills, and a team-oriented mindset.
- Other info: Comprehensive training programme with ongoing support and career advancement opportunities.
The predicted salary is between 29745 - 41643 £ per year.
Join us as a Customer Service, Personal Banker in the Strand. You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We'll look to you to proactively find ways to continually enhance our customer banking experience. We'll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
What you'll do:
- As the first point of contact in our branches, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction.
- You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you'll need:
- To be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we'll reward you:
- You'll join us on a competitive salary starting of £29,745, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the hours you work, typically you'll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Hours: 35
Job Posting Closing Date: 17/11/2025
Ways of Working: Office First
Customer Service, Personal Banker in London employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker in London
✨Tip Number 1
Get to know the company! Research Natwest Group and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, role-play common scenarios with friends or family. This will boost your confidence and help you articulate how you can enhance the customer banking experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to joining us at Natwest Group. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Customer Service, Personal Banker in London
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about making a positive impact.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the role. Use keywords from the job description, like 'proactive conversations' and 'customer-centric approach', to show us you're a perfect fit for the team.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon and ensure your writing is easy to understand, as this reflects the communication skills we value in our Personal Bankers.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures it gets to the right place and helps us track your application efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples of how you've provided outstanding service in the past. This will show your passion for helping customers achieve their financial goals.
✨Research the Company and Its Products
Take some time to learn about the bank's services and products. Familiarise yourself with the different ways customers can bank and the financial products offered. This knowledge will help you answer questions confidently and demonstrate your commitment to enhancing the customer banking experience.
✨Practice Your Communication Skills
Since strong communication skills are essential, practice explaining complex banking concepts in simple terms. You might even role-play with a friend or family member to get comfortable discussing various banking scenarios and how you would assist customers.
✨Show Your Team Spirit
Be prepared to discuss how you work well in a team. Think of examples where you've collaborated with others to achieve a common goal. Highlighting your interpersonal skills will show that you're not just focused on individual success but also on contributing to the branch's overall performance.