Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complex customer relationships and deliver top-notch agency services.
- Company: Dynamic banking institution with a focus on collaboration and innovation.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Join a team that values customer experience and drives impactful financial solutions.
- Qualifications: Experience in banking, strong communication skills, and ability to manage complex transactions.
- Other info: Supportive environment with opportunities to mentor junior colleagues.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join us as a Loans Agency Relationship Manager
- You’ll be responsible for the provision of customer centric agency services for our most complex customers with the broadest range of needs
- Working collaboratively with stakeholders, you’ll build and strengthen customer relationships, owning and managing a portfolio of syndicated loans customers and ensuring a best in market customer experience
- You’ll support the origination of new-to-agency customers, building relationships with stakeholders, customers, and intermediaries
- Ourteam operates within a hybrid working model, which means you’ll work from home some of the time, but you’ll also spend time working from our London or Manchester office on a weekly basis to collaborate with your colleagues
What you\\\’ll do
Forming part of the frontline customer team, you’ll add value to the customer agenda by assuming primary responsibility for the end-to-end agency service for your specific complex portfolio of customers. You’ll deliver a best-in-class agency proposition, ensure high quality transaction execution, and provide excellent customer service. You’ll also identify and manage risks which will involve the proactive management of robust customer plans, data quality, and portfolio reporting.
In addition, you’ll:
- Support the delivery of financial metrics, working collaboratively to drive new-to-agency mandates, while maintaining pricing disciplines and considering end-to-end cost
- Ensure all management information is captured on a timely basis
- Build strong working relationships with key stakeholders to ensure a seamless customer experience
- Liaise with external stakeholders as required
- Support contribution to the strategic plan and management agenda and provide insight that informs the strategic plan
Once established in the role, you’ll support junior colleagues by sharing best practice and offering relevant coaching and development support.
The skills you\\\’ll need
To succeed in this role, you’ll need broad experience of the banking industry with a strong grounding in commercial environments. You\\\’ll bring a solid understanding of relevant legal policies and risk management, alongside strong commercial acumen and a broad knowledge of banking products. You\\\’ll have the ability to interpret, and negotiate complex transaction documents with appropriate support.
You’ll also demonstrate:
- An understanding and experience of delivering complex transactions and working effectively across business units
- Broad customer and sector specialism knowledge
- The ability to build an internal and external stakeholder network
- Good communication and interpersonal skills
#J-18808-Ljbffr
Loans Agency Relationship Manager employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loans Agency Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can introduce you to someone at a company you're interested in.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their approach to customer service and how they manage complex transactions. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the needs of a Loans Agency Relationship Manager. Highlight your skills in managing customer relationships and executing transactions, as these are key to landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Loans Agency Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Loans Agency Relationship Manager role. Highlight your experience in managing complex customer relationships and any relevant banking industry knowledge. We want to see how you can add value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your understanding of risk management and transaction execution – we love that stuff!
Showcase Your Communication Skills: Since this role involves building strong relationships, make sure your written application reflects your communication skills. Be clear, concise, and engaging. We want to see how you can connect with stakeholders through your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at NatWest Group
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the types of syndicated loans and the specific needs of complex customers. Familiarise yourself with recent trends in the banking industry and be ready to discuss how you can add value to the agency services.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with stakeholders in previous roles. Highlight your communication skills and how they’ve helped you manage customer expectations and deliver excellent service.
✨Demonstrate Your Risk Management Knowledge
Be ready to discuss your understanding of risk management in the context of banking. Think of specific instances where you identified risks and implemented strategies to mitigate them, showcasing your proactive approach.
✨Engage with the Company’s Strategic Goals
Research the company’s strategic plan and be prepared to discuss how your role as a Loans Agency Relationship Manager aligns with their objectives. Show that you’re not just interested in the position but also in contributing to the company's long-term success.
