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For Companies At a Glance
- Tasks: Lead and inspire a branch team to deliver exceptional customer service.
- Company: Join a dynamic banking team in one of Scotland's stunning locations.
- Benefits: Career growth, competitive salary, and a vibrant lifestyle.
- Why this job: Combine your passion for people with a rewarding career in banking.
- Qualifications: Experience in team leadership and a knack for customer service.
- Other info: Enjoy a varied role with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Branch Manager. If you’re customer focused and looking to put your people management experience to use, this could be your ideal role. You’ll be leading and motivating a branch team to deliver outstanding service. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. This is a fantastic opportunity to relocate to one of Scotland’s most beautiful and unique locations. If you’re ready for a new adventure and want to combine career growth with an incredible lifestyle, we’d love to hear from you.
What you'll do
- Overseeing the smooth running of the branch and managing branch costs.
- Creating a culture where excellent customer service is provided in every interaction.
- Setting clear goals, supporting your team in achieving their goals, nurturing a team bond and leading by example.
- Making sure your team provide customers with products that best suit their needs.
- Holding regular 121 meetings to provide tailored coaching, training and development opportunities.
The skills you'll need
We’re looking for someone who shares our passion for delivering excellent customer service, and can inspire a team to deliver the same great service for our customers too. You'll have the ability to coach teams and individuals, with a proven track record of developing individuals to perform against customer and business needs. We’ll also be looking for you to demonstrate:
- Experience of building, leading and motivating a team in a customer facing environment.
- The ability to build relationships by being friendly and approachable.
- Strong communication skills, to convey information in a simple and understandable way.
- The ability to work independently, and with a high degree of resilience.
- The ability to understand and respond effectively to the changing needs of our customers.
Branch Manager in Lerwick employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager in Lerwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking industry and let them know you're on the lookout for a Branch Manager role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews by sharing specific examples of how you've motivated teams in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Branch Manager in Lerwick
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your passion for customer service in your application. We want to see how you've gone above and beyond to meet customer needs in your previous roles.
Demonstrate Leadership Skills: Share examples of how you've led and motivated a team in the past. We’re looking for stories that showcase your ability to inspire others and create a positive team culture.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Branch Manager role. It shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Philosophy
Before the interview, think about what excellent customer service means to you. Be ready to share examples of how you've delivered outstanding service in the past and how you plan to inspire your team to do the same.
✨Showcase Your Leadership Style
Prepare to discuss your approach to leading and motivating a team. Think of specific instances where you've successfully coached individuals or improved team performance, as this will demonstrate your ability to nurture talent.
✨Understand the Branch's Role
Research the branch's current operations and any recent news. This will help you articulate how you can contribute to its success and show that you're genuinely interested in the role and the company.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s goals. Inquire about their customer service strategies or how they measure success in the branch, which shows your proactive mindset.
