At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, flexible rewards, generous holiday entitlement, and retirement contributions.
- Other info: Comprehensive training programme with ongoing support and career advancement opportunities.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 26010 - 36414 € per year.
Join us as a Customer Service, Personal Banker in Leicester. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
What you’ll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance inquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically, you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Personal Banker in Leicester employer: NatWest Group
As a Customer Service, Personal Banker at our Leicester branch, you'll be part of a dynamic team dedicated to enhancing customer experiences and achieving financial goals. We pride ourselves on a supportive work culture that prioritises employee growth through comprehensive training and development opportunities, including a Foundation Certificate in Responsible Banking. With competitive salaries, generous holiday entitlements, and a flexible rewards programme, we ensure our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service, Personal Banker in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our values and services. This will help you connect with the interviewer and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, we want to see how well you can engage with customers and colleagues alike.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service, Personal Banker in Leicester
Some tips for your application 🫡
Show Your Customer Service Passion:When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that dedication!
Tailor Your Application:Make sure to customise your application to highlight the skills mentioned in the job description. We want to see how your experience aligns with our needs, so don’t be shy about showcasing your relevant skills and achievements.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make it easy for us to see why you’d be a great fit for the role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past experiences. This will show your passion for helping customers and your commitment to providing outstanding service.
✨Research the Company and Its Values
Take some time to learn about the company’s mission, values, and the services they offer. Being able to discuss how your personal values align with theirs will demonstrate your genuine interest in the role and help you stand out as a candidate.
✨Prepare for Common Interview Questions
Think about how you would respond to questions like 'How do you handle difficult customers?' or 'Can you give an example of when you went above and beyond for a customer?'. Practising your answers will help you feel more confident and articulate during the interview.
✨Showcase Your Teamwork Skills
Since this role involves collaborating with other teams, be prepared to discuss your experiences working in a team environment. Highlight specific instances where you contributed to a team goal or helped a colleague, as this will illustrate your interpersonal skills and ability to work well with others.
