Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible lifestyle benefits.
- Why this job: Kickstart your career in banking with training and development opportunities.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Flexible working hours with a supportive team environment.
The predicted salary is between 15600 - 15600 £ per year.
Join us as a Customer Service, Personal Banker in Kirkcaldy. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. This role is offered as a 9 month fixed term contract.
What you’ll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Personal Banker (9 months) in Kirkcaldy employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker (9 months) in Kirkcaldy
✨Tip Number 1
Get to know the company! Research their values and mission, so you can show how your customer-centric approach aligns with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you articulate your thoughts clearly and demonstrate your passion for customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Service, Personal Banker (9 months) in Kirkcaldy
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your commitment to providing outstanding service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We’re looking for candidates who understand what it means to be a Personal Banker and can connect with our customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate strong communication skills, so make sure your writing is easy to read and free of jargon. This will show us that you can communicate effectively with our customers too!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the information you need about the role and our company there!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle various customer scenarios, especially those that require patience and understanding. Think about examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to prepare answers to common interview questions, focusing on how you can explain complex banking products in simple terms.
✨Demonstrate Your Attention to Detail
In a banking environment, accuracy is crucial. Prepare to discuss situations where your attention to detail made a difference. You could even bring along examples of how you've successfully managed tasks that required precision in previous roles.
✨Express Your Willingness to Learn
This role offers training and development opportunities, so make sure to convey your eagerness to learn new skills. Share any relevant experiences where you took the initiative to develop professionally, and express how you plan to apply that mindset in this position.