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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, generous holiday entitlement, and flexible lifestyle benefits.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Comprehensive training programme and opportunities for career growth.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in Inverness. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you’ll do
- Meeting and supporting customers face to face in the branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you’ll need
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we’ll reward you
You’ll join us on a competitive salary starting of £26,350, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Senior Personal Banker in Inverness employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Banker in Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the bank's values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and ability to build relationships, as these are key for a Senior Personal Banker.
✨Tip Number 3
Show off your personality! During the interview, let your passion for helping customers shine through. Share stories that highlight your experience in customer service and how you've made a difference in people's banking experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Personal Banker in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Personal Banker role. Highlight your customer service experience and any relevant financial knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about banking and how you can help our customers. Share specific examples of how you've supported clients in the past, especially with complex needs.
Showcase Your Communication Skills: Since this role involves building relationships, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you’re familiar with the bank's services, especially the digital channels and financial products. Brush up on common banking terms and concepts, so you can confidently discuss how these can benefit customers during your interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight situations where you’ve built rapport or resolved complex issues, as this will demonstrate your ability to thrive in a customer-focused role.
✨Practice Active Listening
During the interview, show that you can listen and respond thoughtfully. This is crucial for a Senior Personal Banker role, as understanding customer needs is key. Practice summarising what the interviewer says to ensure you grasp their points fully.
✨Ask Insightful Questions
Prepare questions that show your interest in the role and the company. Inquire about the training programme, opportunities for career development, or how the bank measures customer satisfaction. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
