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For Companies At a Glance
- Tasks: Support incident management and improve processes while collaborating with teams.
- Company: Join NatWest Boxed, a leading financial services provider focused on innovation.
- Benefits: Enjoy a supportive environment, professional development opportunities, and potential remote work options.
- Why this job: Be part of a dynamic team that values your input and fosters continuous improvement.
- Qualifications: Experience in incident management and strong communication skills are essential.
- Other info: You'll be part of a 24/7 on-call rota, handling high-pressure situations.
The predicted salary is between 36000 - 60000 £ per year.
Join us as an Incident Analyst - NatWest Boxed. You’ll be working collaboratively with business and wider Technology teams to provide first class support during and after incidents. We’ll look to you to make sure that the impact of any incident is managed and communicated in a way which reduces any impact on our customers and the business.
Join a supportive and cooperative environment, where we take a real interest in your professional development.
What you'll do
- As an Incident Analyst, you’ll act as part of a team responsible for incident management across the business, promoting best practices and seeking to continually improve processes.
- With your support, your business area will receive a fit for purpose incident management service, which adheres to our policy standards and guidelines.
- You’ll be building relationships outside of your business area, with internal partners and external suppliers, in order to resolve issues and incidents, support and influence outcomes and to meet business and customer needs.
- You’ll also be:
- Facilitating incidents by providing support for domain leaders, ensuring timely resolution of incidents, minimising impact on services.
- Maintaining accurate records and ensuring timely and effective communication of status to clients and stakeholders.
- Facilitating the post incident review process including identification of root causes of incidents and implementation of solutions, ensuring continuous improvement.
- Supporting analysis of incident data by ensuring accurate records are gathered, reviewed and maintained.
- Providing insight and input on how to improve any incident management processes via automation.
- Handling high-pressure, time-critical situations in a calm, measured and constructive way, thinking critically to assess impact and communicating status to various stakeholders.
The skills you'll need
- We’re looking for someone with experience handling all types of incidents, including major incidents and be part of a shared 24/7 on-call rota.
- Proven experience in a similar role within a technology organisation.
- Excellent communication and stakeholder management skills and experience dealing with clients, regulators, third-party vendors, and payment schemes.
- Strong analytical and problem-solving skills and ability to handle high-pressure situations and make critical decisions.
- Experience of technology monitoring observability tooling, automating tasks to improve performance and working in a regulated environment would be highly beneficial.
Incident Analyst - NatWest Boxed employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Analyst - NatWest Boxed
✨Tip Number 1
Familiarise yourself with incident management frameworks and best practices. Understanding frameworks like ITIL can give you a solid foundation to discuss how you would approach incident management during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires effective interaction with various stakeholders. Practising clear and concise communication can help you articulate your thoughts better in high-pressure scenarios.
✨Tip Number 3
Gain hands-on experience with technology monitoring tools. Familiarity with observability tooling will not only enhance your resume but also prepare you for technical discussions during the interview process.
✨Tip Number 4
Network with professionals in the field of incident management. Engaging with others who have experience in similar roles can provide insights and tips that may be beneficial during your application and interview process.
We think you need these skills to ace Incident Analyst - NatWest Boxed
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Incident Analyst at NatWest Boxed. Familiarise yourself with incident management processes and the skills required for the role.
Tailor Your CV: Highlight your relevant experience in incident management and technology roles. Use specific examples that demonstrate your problem-solving skills and ability to handle high-pressure situations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, particularly your experience with stakeholder management and communication.
Showcase Your Analytical Skills: Provide examples in your application that showcase your analytical abilities and experience with technology monitoring tools. This will help demonstrate your capability to improve incident management processes.
How to prepare for a job interview at NatWest Group
✨Understand Incident Management
Make sure you have a solid grasp of incident management processes. Be prepared to discuss your previous experiences handling incidents, particularly major ones, and how you contributed to their resolution.
✨Showcase Communication Skills
Since the role involves significant interaction with stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated during high-pressure situations in the past.
✨Demonstrate Analytical Thinking
Be ready to showcase your analytical skills. You might be asked to solve hypothetical problems or analyse incident data, so think about how you can demonstrate your critical thinking and problem-solving abilities.
✨Familiarise Yourself with Tools
If you have experience with technology monitoring and observability tools, make sure to mention it. Familiarity with automation processes can set you apart, so be prepared to discuss any relevant tools you've used.
