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- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, flexible working, generous holiday entitlement, and professional development.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy a dynamic work environment with opportunities for growth and learning.
The predicted salary is between 28050 - 28050 £ per year.
Join us as a Senior Personal Banker in Ilford. You will proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as assisting them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that is beyond what is expected.
We will support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme. This role is offered for a period of 12 months.
What you will do:
- Meet and support customers via video banking from home or face to face in a branch.
- Conduct Financial Health checks and review customer accounts.
- Identify products and services that are right for our customers, helping them to make the most of their money and savings.
- Identify opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Complete outbound care calls to customers to grow and maintain the relationship.
The skills you will need:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we will reward you:
You will join us on a competitive salary starting at £28,050, pro rata for the hours you work. You will also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You will need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your work life balance:
Once you are up to speed and settled in your new role, we will send you any kit you need to set yourself up for working from home. You will have options to enable a suitable balance of working from home and in the branch, but you will need to be branch based at times to connect and learn with colleagues.
Your learning journey:
Your journey starts with a comprehensive training programme where you will gain a range of new skills, and the confidence to use them. You will benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities.
Customer Service, Senior Personal Banker (12 months) in Ilford employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Senior Personal Banker (12 months) in Ilford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service abilities. Think about times when you went above and beyond for a customer – those stories can really make you stand out!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service, Senior Personal Banker (12 months) in Ilford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, especially in high-pressure situations. Share specific examples that demonstrate your ability to build rapport and trust.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention how your skills align with the role of Senior Personal Banker and how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you understand the role of a Senior Personal Banker inside out. Familiarise yourself with the services offered, especially digital channels and financial products like mortgages and protection. This will help you answer questions confidently and show that you're genuinely interested in helping customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond to help a customer or resolved a complex issue. This will demonstrate your ability to thrive under pressure and build rapport with clients.
✨Practice Your Communication
Since you'll be interacting with customers both face-to-face and virtually, practice your communication skills. Try mock interviews with friends or family, focusing on clear and friendly dialogue. This will help you feel more at ease during the actual interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the role and the company. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. For example, you could ask about the training programme or how they support career development.