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- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service.
- Benefits: Full training, development opportunities, and a dynamic work environment.
- Other info: 12-month fixed term contract with varied daily tasks.
- Why this job: Make a real difference in customers' lives while enhancing your banking skills.
- Qualifications: Experience in banking and strong customer relationship skills.
The predicted salary is between 30000 - 40000 £ per year.
Join us as a Senior Personal Banker in Horsham.
You'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection.
With no two days the same, you can expect lots of variety as you help us deliver a banking service that's beyond what's expected.
We'll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
This job does not meet Skilled Worker visa sponsorship requirements.
We're offering this role on a 12 month fixed term contract.
What you'll do:
- As a Senior Personal Banker aligned to one of our branches, you'll be in the perfect place to build great relationships with our customers.
- Proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
- Support customers in their decisions regarding their financial needs.
Senior Personal Banker - 12 Month Fixed Term Contract | Horsham, UK employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Banker - 12 Month Fixed Term Contract | Horsham, UK
✨Tip Number 1
Network like a pro! Reach out to current employees at the bank on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to personal banking. Think about how you can showcase your experience in helping customers with complex financial needs.
✨Tip Number 3
Show off your digital skills! Since the role involves promoting digital services, be ready to discuss how you've used technology to enhance customer experiences in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Senior Personal Banker - 12 Month Fixed Term Contract | Horsham, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Personal Banker role. Highlight any experience you have with customer service and financial products, as this will show us you're a great fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about banking and how you can help our customers. Be sure to mention any relevant achievements or experiences that demonstrate your ability to support complex financial needs.
Showcase Your Digital Skills: Since we’re keen on enhancing our digital services, make sure to highlight any experience you have with digital banking tools or platforms. This will show us that you’re ready to help our customers navigate their banking experience in a modern way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you understand the role of a Senior Personal Banker and the specific services offered. Brush up on your knowledge of digital banking solutions and how they can benefit customers. This will show that you're not just interested in the job, but that you’re genuinely invested in helping customers.
✨Showcase Your People Skills
As a Senior Personal Banker, building relationships is key. Prepare examples of how you've successfully supported customers in the past, especially with complex financial needs. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your interpersonal skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or promoting a new digital service. Think through potential scenarios beforehand and practice your responses. This will help you demonstrate your problem-solving abilities and adaptability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team, the training programme, or the bank's approach to customer service. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.