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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, flexible benefits, generous holiday entitlement, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Passion for customer service, strong communication skills, and a team player attitude.
- Other info: Comprehensive training programme with ongoing support and career growth opportunities.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service, Personal Banker in Horsham. You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We'll look to you to proactively find ways to continually enhance our customer banking experience. We'll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. We're offering this role on a 12 month fixed term basis.
What you'll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction. You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience. Day-to-day, you'll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you'll need
To be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand. You'll also need:
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we'll reward you
You'll join us on a competitive starting salary of £26,010, pro rata for the hours you work. You'll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern: You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the hours you work, typically you'll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey: Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Personal Banker in Horsham employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker in Horsham
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about their customers and aligns with their goals.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Personal Banker. This will help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. They can provide insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service, Personal Banker in Horsham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service, Personal Banker. We want to see how you can enhance our customer banking experience!
Show Your Passion for Customer Service: In your written application, let us know why you love helping customers. Share examples of how you've gone above and beyond in previous roles to provide outstanding service – we’re all about that customer-centric approach!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate strong communication skills, so make sure your writing reflects that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with StudySmarter.
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle various customer scenarios, especially those that require a proactive approach. Think about examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare to explain complex banking products in simple terms, as if you were talking to a friend who knows nothing about banking.
✨Demonstrate Your Team Spirit
This position requires collaboration with other teams, so be prepared to share examples of how you've successfully worked in a team environment. Highlight any experiences where you contributed to a group goal or helped a colleague out.
✨Express Your Passion for Continuous Improvement
The role emphasises a commitment to personal development and improving customer service. Be ready to discuss how you stay motivated and what steps you take to enhance your skills. Mention any relevant training or certifications you’re pursuing or plan to pursue.