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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible lifestyle benefits.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Comprehensive training and ongoing support for your professional growth.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service, Personal Banker in Horsham. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. This role is offered on a 12 month fixed term basis.
What you’ll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
You’ll join us on a competitive starting salary of £26,010, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Personal Banker - 12 Month Fixed Term Contract in Horsham employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker - 12 Month Fixed Term Contract in Horsham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and your passion for helping others.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and looking the part shows you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service, Personal Banker - 12 Month Fixed Term Contract in Horsham
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond to help customers in the past, so share those stories that showcase your commitment!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We’re looking for candidates who understand what it means to be a Personal Banker.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate strong communication skills, so make sure your writing is easy to read and free of jargon. Show us you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle various customer scenarios, especially those that require a proactive approach. Think about examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare to explain complex banking products in simple terms, as if you were talking to a friend who knows nothing about banking.
✨Demonstrate Your Team Spirit
This position requires collaboration with other teams, so be prepared to share examples of how you've successfully worked in a team environment. Highlight any experiences where you helped improve team performance or customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in this role. This shows your genuine interest and helps you assess if the job is the right fit for you.
