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- Tasks: Support customers with complex financial needs and conduct Financial Health checks.
- Company: Leading banking institution focused on customer service and digital innovation.
- Benefits: Competitive salary, flexible benefits, and dedicated training for career growth.
- Why this job: Make a real difference in customers' financial health while working remotely.
- Qualifications: Strong customer service experience and excellent interpersonal skills.
- Other info: Join a dynamic team with opportunities for professional development.
The predicted salary is between 26350 - 36890 £ per year.
A leading banking institution is seeking a Senior Personal Banker in Hitchin to deliver high-quality support to customers. This role includes assisting with complex financial needs, conducting Financial Health checks, and promoting digital services.
Ideal candidates will have strong customer service experience and excellent interpersonal skills.
The position offers a competitive salary starting at £26,350, flexible benefits, and dedicated training opportunities for career development.
Senior Personal Banker — Remote & Financial Health Expert in Hitchin employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Banker — Remote & Financial Health Expert in Hitchin
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the bank on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and financial health. We can role-play with a friend to boost our confidence and nail those answers!
✨Tip Number 3
Showcase your skills! Bring examples of how you've helped customers in the past, especially with complex financial needs. We want to demonstrate our expertise and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress easily!
We think you need these skills to ace Senior Personal Banker — Remote & Financial Health Expert in Hitchin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and interpersonal skills. We want to see how you’ve helped customers in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Personal Banker role. Share specific examples of how you’ve tackled complex financial needs and promoted digital services.
Showcase Your Financial Knowledge: Since this role involves conducting Financial Health checks, it’s important to demonstrate your understanding of financial products and services. We love candidates who can speak confidently about financial health and customer support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at NatWest Group
✨Know Your Banking Basics
Brush up on your knowledge of banking products and services, especially those related to personal banking. Be ready to discuss how you can assist customers with their complex financial needs and how you would conduct a Financial Health check.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your strong customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation effectively.
✨Familiarise Yourself with Digital Services
Since the role involves promoting digital services, make sure you understand the latest banking technologies and how they benefit customers. Be prepared to discuss how you would encourage clients to use these services.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This shows your interest in the role and the company. You might ask about the training opportunities available or how the team collaborates to support customer needs.
