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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, generous holiday, flexible working, and career development opportunities.
- Why this job: Make a real difference in customers' lives while growing your banking expertise.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy a dynamic work environment with ongoing training and support.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in Hitchin. You will proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as assisting them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that is beyond what is expected. We will support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you will do:
- Meeting and supporting customers via video banking from home or face to face in a branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you will need:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we will reward you:
You will join us on a competitive salary starting at £26,350.00, pro rata for the hours you work. You will also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You are joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You will need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your work life balance:
As soon as you are up to speed and settled in your new role, we will send you any kit you need to set yourself up for working from home. You will have options to enable a suitable balance of working from home and in the branch; we will need you to be branch based at times so you can connect and learn with colleagues.
Your learning journey:
Your journey starts with a comprehensive training programme where you will gain a range of new skills, and the confidence to use them. You will benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Senior Personal Banker in Hitchin employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Senior Personal Banker in Hitchin
✨Tip Number 1
Get to know the company! Research their values and services, especially their digital offerings. This way, when you chat with them, you can show how your skills align perfectly with what they’re all about.
✨Tip Number 2
Practice your customer service scenarios! Think about how you’d handle different situations, especially complex financial needs. Being prepared will help you shine during interviews and assessments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service, Senior Personal Banker in Hitchin
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match what we're looking for, like building relationships and financial knowledge.
Showcase Your Skills: In your application, don’t just list your skills—give examples! Talk about how you've helped customers in the past or how you've handled complex situations. We want to see how you can bring value to our team.
Be Authentic: Let your personality shine through in your written application. We’re looking for someone who is passionate about customer service, so share your genuine interest in helping others and making their banking experience better.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you’re familiar with the products and services offered by the bank. Brush up on financial concepts, especially those related to mortgages and protection, as you'll need to demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight situations where you’ve built rapport with customers, resolved issues, or provided tailored advice, as this role is all about supporting customers effectively.
✨Practice Virtual Communication
Since the role involves video banking, practice your virtual communication skills. Ensure you can convey information clearly and confidently through a screen, as well as maintain a friendly and professional demeanour.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. Share specific strategies you use to stay organised, especially when handling multiple customer needs or complex financial situations.
