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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join NatWest Group, a leader in customer service and innovation.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Comprehensive training programme and opportunities for career growth.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in Hereford. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you’ll do
- As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
- Our customers will look to you to support them in their decisions as to how they bank with us. You’ll act as a trusted expert, providing them with the knowledge they need to make the most of their money.
- With an emphasis on the delivery of our popular and insightful Financial Health check, you’ll make sure they’re fully informed when it comes to the products and services we offer.
- Day to day, you’ll be: Meeting and supporting customers via video banking from home or face to face in a branch, conducting Financial Health checks and reviewing customer accounts, identifying products and services that are right for our customers, helping them to make the most of their money and savings, identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection, completing outbound care calls to customers to grow and maintain the relationship.
The skills you’ll need
- We’re looking for organised, self‑motivated and diligent individuals with a passion for delivering excellent customer service in every interaction.
- You’ll also be motivated and driven to develop your own career and meet branch and personal goals.
- As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
- We’ll also be looking for you to demonstrate: Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction, the ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls, the ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances, excellent communication and interpersonal skills with a genuine interest in building relationships, excellent planning and organisational skills.
How we’ll reward you
You’ll join us on a competitive salary starting at £26,350, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern: You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey: Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Senior Personal Banker in Hereford employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Senior Personal Banker in Hereford
✨Tip Number 1
Get to know the company! Research NatWest Group and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about building relationships, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your digital savvy! As a Senior Personal Banker, you'll be promoting digital services. Brush up on the latest banking technologies and be prepared to discuss how you can help customers navigate these tools.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Customer Service - Senior Personal Banker in Hereford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like building relationships and providing excellent support.
Showcase Your Skills: Don’t just list your skills; give examples of how you’ve used them in previous roles. Whether it’s helping customers with complex needs or conducting financial health checks, we want to see how you’ve made a difference in your past jobs.
Be Authentic: Let your personality shine through in your application. We value genuine communication, so don’t be afraid to show us who you are and why you’re passionate about delivering top-notch customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role and our company culture.
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you’re familiar with the products and services offered by the bank. Brush up on financial concepts, especially those related to home buying and protection, as these will likely come up during your interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight situations where you’ve built rapport with customers, resolved issues, or provided tailored advice, as this role is all about delivering exceptional service.
✨Practice Virtual Communication
Since you’ll be meeting customers via video banking, practice your virtual communication skills. Ensure you’re comfortable speaking on camera and can convey warmth and professionalism, just as you would in person.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. This role requires excellent planning and organisational skills, so share specific strategies you use to stay organised and meet customer needs effectively.
