Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank focused on excellent customer service.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Other info: Comprehensive training programme with ongoing support and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26350 - 36890 £ per year.
You will proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as assisting with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that is beyond what is expected.
We will support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme. As a Senior Personal Banker aligned to one of our branches, you will be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.
Your customers will look to you to support them in their decisions on how they bank with us. You will act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check, you will ensure they are fully informed about the products and services we offer.
Day to day, you will be:
- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship
We are looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You will also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser, you will strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
Requirements:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest in building relationships
- Excellent planning and organisational skills
Salary: You will join us on a competitive salary starting at £26,350, pro rata for the hours you work.
Benefits:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 36 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know:
Working pattern: You are joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You will need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Learning journey: Your journey starts with a comprehensive training programme where you will gain a range of new skills, and the confidence to use them. You will benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Senior Personal Banker in Hedge End employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Banker in Hedge End
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or video calls, being able to build rapport quickly is key. Try role-playing with a friend to get comfortable discussing financial products and services.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples where you've gone above and beyond for customers. This will help you stand out as someone who truly cares about making banking easier for clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to take on the challenge.
We think you need these skills to ace Senior Personal Banker in Hedge End
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your experience in customer service and any relevant skills that match what we’re looking for, like building relationships and providing excellent support.
Showcase Your Skills: Don’t just list your skills; give examples of how you’ve used them in previous roles. Whether it’s conducting financial health checks or helping customers with complex needs, we want to see how you’ve made a difference in your past jobs.
Be Authentic: Let your personality shine through in your application. We value genuine communication, so don’t be afraid to show us who you are and why you’re passionate about delivering top-notch customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you understand the role of a Senior Personal Banker inside out. Familiarise yourself with the services offered, especially digital channels and financial products like mortgages and protection. This will help you answer questions confidently and show that you're genuinely interested in helping customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you built rapport with clients or resolved complex issues. This will demonstrate your ability to thrive under pressure and your commitment to delivering excellent service.
✨Practice Your Communication
Since you'll be interacting with customers both face-to-face and virtually, practice your communication skills. Role-play common scenarios with a friend or family member to get comfortable explaining financial concepts clearly and concisely.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the training programme or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.