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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, flexible rewards, generous holiday entitlement, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Passion for customer service, strong communication skills, and a team-oriented mindset.
- Other info: Comprehensive training programme with ongoing support and career advancement opportunities.
The predicted salary is between 26010 - 26010 £ per year.
Join us as a Customer Service, Personal Banker in Hastings. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. This role is offered as a 12 month fixed term contract.
What you’ll do:
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need:
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you:
- You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
- You’ll also benefit from a range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Hours: 35
Customer Service, Personal Banker (12 months) in Hastings employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker (12 months) in Hastings
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the branch and its services. This will help you tailor your answers and show that you're genuinely interested in helping customers achieve their financial goals.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, it’s crucial to convey information clearly and confidently. Try role-playing common customer scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing outstanding service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Customer Service, Personal Banker (12 months) in Hastings
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service, Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for in the job description.
Show Your Passion: Let your enthusiasm for customer service shine through! We want to see your genuine interest in helping customers achieve their financial goals. Share examples of how you've gone above and beyond in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service, Personal Banker role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your passion for customer service.
✨Demonstrate Team Spirit
This position requires strong interpersonal skills and the ability to work well in a team. Think of instances where you collaborated with others to achieve a common goal. Be ready to discuss how you can contribute to a positive team environment and support your colleagues.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare some thoughtful ones that show your interest in the role and the company. For example, you could ask about the training programme or how success is measured in this position. This demonstrates your enthusiasm and commitment to the role.
