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- Tasks: Deliver exceptional customer service and manage mobile branch banking transactions.
- Company: Join a leading bank with a commitment to community service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible rewards programme.
- Other info: Comprehensive training provided for career growth and development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Must be over 25 with a valid driving licence; customer service passion required.
The predicted salary is between 26010 - 26010 £ per year.
Join us as a Personal Banker, Mobile Branch Lead. If you have a passion for delivering excellent customer service along with good banking knowledge, we'd like to hear from you. We'll look to you to deliver an exceptional experience to our customers who use our mobile branch banking services. Crucial to this role will be your ability to complete our mobile branch driver training, which includes driver refresher training.
Our Mobile Branch banking service provides local communities with vital access to branch banking needs. You'll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank. We'll also be looking to you to follow safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.
Day to day you'll be:
- Processing all customer branching transactions and making sure that customer records are up to date.
- Developing relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of our products and services.
- Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders.
The skills you'll need:
- You’ll need to be over 25 and have held a valid driving licence for two years to drive one of our Mobile Branch vehicles. Ideally, you'll already have a category C1 license, but if you don't, we’ll provide comprehensive training and cover the cost.
- It would be an advantage if you already hold a Driver Certificate of Professional Competence.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong communication and interpersonal skills to explain our products and their benefits to our customers in a meaningful way.
- The ability to work independently and on your own initiative.
How we'll reward you:
You'll join us on a competitive salary starting of £26,010, pro rata for the hours you work. You'll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the hours you work. Typically, you'll be working during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey:
Your learning journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, that will open the door to further career opportunities too.
Personal Banker, Mobile Branch Lead in Haddington employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker, Mobile Branch Lead in Haddington
✨Tip Number 1
Get to know the company! Research Natwest Group and understand their values, services, and community involvement. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local banking events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Personal Banker, Mobile Branch Lead in Haddington
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for delivering excellent customer service. Use examples from your past experiences to show how you've gone above and beyond for customers, as this is key for us at StudySmarter.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Personal Banker role. We want to see how you can contribute to our mobile branch services and the local community.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communication skills, so let that shine through in your writing!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company there!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and banking knowledge. Think about examples from your past experiences where you've gone above and beyond for a customer. This will show that you’re passionate about delivering excellent service, which is key for this role.
✨Familiarise Yourself with Mobile Branch Operations
Since you'll be working in a mobile branch, it’s important to understand how these services operate. Research the benefits of mobile banking and think about how you can explain these to customers. Being knowledgeable will help you stand out during the interview.
✨Demonstrate Your Community Knowledge
This role requires you to build relationships within the local community. Before the interview, take some time to learn about the community you’ll be serving. Be ready to discuss how you can connect with local hubs and stakeholders to enhance customer experience.
✨Show Off Your Communication Skills
Strong communication is crucial for this position. Practice explaining banking products and services in a clear and engaging way. You might even want to role-play common customer scenarios with a friend to get comfortable with articulating your thoughts.