At a Glance
- Tasks: Build strong relationships with customers and deliver excellent service.
- Company: Join a leading bank focused on sustainable growth and client success.
- Benefits: Starting salary of £27,990, flexible benefits, and 25 days' leave.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Kickstart your career in banking with hands-on experience and professional development.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
The predicted salary is between 27990 - 27990 £ per year.
Apprenticeship - Commercial & Institutional Banking
Starting October 2026
Commercial & Institutional Banking partners with businesses and financial institutions to provide the finance, expertise, and long-term support they need to navigate complexity, grow with confidence, and achieve their ambitions sustainably.
Programme length: 16 months
Salary: £27,990
Qualification gained: Financial Services Customer Adviser Level 3
Location: Guildford
Our people work in different ways depending on their roles, and apprentices follow their team's approach, which may be onsite or hybrid depending on the job.
What you’ll do
As a Relationship Management Apprentice, you'll build strong relationships with new and existing customers, focusing on delivering an excellent experience and positive outcomes. Day-to-day you'll be:
- Managing diaries and booking appointments, and preparing high quality meeting briefs and customer information for Relationship Managers
- Understanding customer needs and explaining the various lending options available and helping with the application and approval request
- Developing your banking knowledge across systems, processes, products, and the broader Commercial banking market
- Contributing to a positive learning culture and investing time in your own professional development
How we invest in you
Our apprenticeships will support you to learn, grow and build a career you are proud of. You'll also get:
- A starting salary of £27,990
- Flexible benefits, 25 days' annual leave + bank holidays, and a monthly retirement fund contribution
- A fully funded apprenticeship - Financial Services Customer Adviser Level 3
The skills you’ll need
To thrive in this role, you'll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing. You'll also:
- Keep the customer at the centre of everything you do
- Be creative and open to new ideas
- Solve problems proactively and confidently offer solutions
- Use analytical and logical thinking, and adapt well to change
- Plan and organise your work effectively, prioritising your time well
Eligibility
Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying.
It would be ideal if you can provide evidence of your grade A-C or Level 4, Maths and English GCSE or equivalent results, but this is not necessary to start with us as an apprentice. If you didn't manage to achieve the desired grades or cannot provide evidence of your qualifications, then we'll support you during your apprenticeship.
You’ll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.
Inclusion and accessibility
We're committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences. If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we're happy to support you.
Ready to apply?
Our application window closes once we receive enough applications to fill the cohort so apply as soon as you're ready to make sure you don't miss out. Make sure you've listed your qualifications and experience on your CV before applying.
Need help with your application? Visit our Application Support page for information on the recruitment journey and answers to the most common queries.
Banking Relationship Apprentice: Grow Client Relationships in Guildford employer: NatWest Group
Join a dynamic team in Guildford as a Banking Relationship Apprentice, where you'll have the opportunity to build meaningful client relationships while receiving comprehensive training and support. With a competitive salary of £27,990, flexible benefits, and a commitment to your professional development through a fully funded apprenticeship, this role offers a unique chance to grow within a collaborative and inclusive work culture that values innovation and customer-centric solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Relationship Apprentice: Grow Client Relationships in Guildford
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common questions and how you can showcase your skills in building customer relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us and ready to take the first step in your banking career.
We think you need these skills to ace Banking Relationship Apprentice: Grow Client Relationships in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Banking Relationship Apprentice role. Highlight any customer service experience or teamwork skills, as these are key to building strong client relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about banking and how you can contribute to our team. Be genuine and let your personality come through – we want to see the real you!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. This could be from school projects, part-time jobs, or even personal experiences. We love seeing candidates who can think on their feet and offer creative solutions!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Needs
Before the interview, research common customer needs in banking. Understand how to explain various lending options clearly. This will help you demonstrate your ability to keep the customer at the centre of everything you do.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively solved problems in the past. Think about situations where you offered creative solutions or adapted to change. This will highlight your analytical thinking and adaptability.
✨Practice Your Communication Skills
Since you'll be building relationships with customers, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication style and ensure you come across as credible and trustworthy.
✨Demonstrate Your Commitment to Learning
Be ready to discuss how you plan to invest in your professional development during the apprenticeship. Mention any relevant courses or resources you’ve explored, showing that you're eager to grow and contribute to a positive learning culture.
