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- Tasks: Innovate and analyse customer journeys to enhance banking products.
- Company: Join a leading bank with a focus on customer-centric solutions.
- Benefits: Starting salary of £36,000 plus flexible benefits and professional development.
- Why this job: Kickstart your career in a dynamic environment with real impact on customer experience.
- Qualifications: 2:1 degree, passion for innovation, strong communication, and customer focus.
- Other info: Remote-first working with opportunities for global networking and skill development.
The predicted salary is between 36000 - 39650 £ per year.
In Customer Products & Propositions, we analyse customer journeys, innovate business products, and explore new and better ways to serve our Commercial Banking customers. From entrepreneurial start‑ups to FTSE100 customers, we design products and propositions with our customers in mind to enhance the end‑to‑end customer experience and drive sustainable value for the bank.
As a graduate trainee in Customer Products & Propositions, we’ll give you the best possible start to your career by equipping you with the knowledge, skills, and experiences you’ll need to make a significant impact through your work. Over the course of this two‑year programme, you can expect to:
- Work at the forefront of innovation to explore new and better ways to serve our customers’ needs through our award‑winning digital channels
- Develop a deep understanding of product development, customer journeys, innovation, and our growing digital banking proposition
- Collaborate, solve challenges, and deliver the best possible experience for colleagues and customers through our unique Customer Goal and Journey model
- Complete a variety of placements across the other Commercial Banking streams which will allow you to build a breadth of skills and experiences
- Study towards a professional qualification, with the opportunity to tailor your experience in your second year by choosing what you want to study
We’ll reward you with a starting salary of £36,000 a year. If you join a team based in London, you’ll be awarded an additional allowance of £3,450 a year pro rata. And on top of your salary, you’ll also have access to our flexible benefits package. You can expect to:
- Accelerate your product and proposition development capability
- Develop robust credit, lending, and risk management skills
- Learn from industry experts and immediately apply your learnings
- Expand your global professional network
- Grow your confidence and build your resilience
- Access world‑leading research and insights
- Test and learn new approaches in a safe, inclusive environment
- Experience first‑hand what it’s like working in a purpose‑driven organisation
At the end of the programme, you’ll be well positioned to apply for roles such as Product Analyst, Capital Management Associate, and Digital Consultant, to name just a few.
To be eligible for our Customer Products & Propositions graduate programme, you’ll need:
- To have, or be on course to achieving a 2:1 in your degree
- A passion for innovation
- Good communication skills
- A strong customer focus
- To be curious, and willing to approach things from a fresh perspective
The application window for this programme will be open until we receive enough applications to fill our cohort. When that happens, we’ll close the programme to new applications. It’s important to take the time to make sure you’re making the right decision about the programme you want to apply for (you can only apply for one programme) but please complete your application as soon as you can to make sure you don’t miss out!
Not all of our graduate programmes offer Skilled Worker sponsorship. We will only offer sponsorship if there is a business requirement to do so and the job meets Skilled Worker Visa eligibility criteria.
Hours: 35
Ways of Working: Remote First
Graduate Trainee - Commercial Banking Customers Products & Propositions employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Trainee - Commercial Banking Customers Products & Propositions
✨Tip Number 1
Network like a pro! Reach out to alumni or professionals in the banking sector on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer products and propositions. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your passion for innovation! During interviews, share examples of how you've approached problems creatively or improved processes. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team in Customer Products & Propositions.
We think you need these skills to ace Graduate Trainee - Commercial Banking Customers Products & Propositions
Some tips for your application 🫡
Show Your Passion for Innovation: When you're writing your application, make sure to highlight your passion for innovation. We want to see how you think outside the box and come up with fresh ideas that can enhance customer experiences.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Customer Products & Propositions role. We love seeing candidates who really understand what we do.
Communicate Clearly: Good communication skills are key in this role, so make sure your application is clear and concise. Use straightforward language and structure your thoughts logically. We appreciate clarity as much as creativity!
Apply Early!: The sooner you apply, the better! Our application window closes once we have enough candidates, so don’t wait around. Head over to our website and get your application in as soon as you can to avoid missing out!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Journey
Before the interview, dive deep into understanding customer journeys in commercial banking. Familiarise yourself with how products are developed and how they enhance customer experiences. This knowledge will help you demonstrate your passion for innovation and customer focus during the discussion.
✨Showcase Your Curiosity
Prepare to discuss examples where you've approached problems from a fresh perspective. Think of times when you’ve innovated or suggested improvements in previous roles or projects. This will highlight your curiosity and willingness to learn, which are key traits for this role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only help you communicate effectively but also showcase your strong communication skills, which are essential for the role.
✨Research the Company’s Digital Innovations
Take time to explore the bank's digital channels and any recent innovations they've introduced. Being able to discuss these during your interview will show that you’re proactive and genuinely interested in how they serve their customers, making you a standout candidate.