Graduate Trainee - Commercial Banking Customers Products & Propositions

Why Customer Products & Propositions?

In Customer Products & Propositions, we analyse customer journeys, innovate business products, and explore new and better ways to serve our Commercial Banking customers. From entrepreneurial start‑ups to FTSE100 customers, we design products and propositions with our customers in mind to enhance the end‑to‑end customer experience and drive sustainable value for the bank.

Our world‑class graduate programme

As a graduate trainee in Customer Products & Propositions, we’ll give you the best possible start to your career by equipping you with the knowledge, skills, and experiences you’ll need to make a significant impact through your work.

Over the course of this two‑year programme, you can expect to:

• Work at the forefront of innovation to explore new and better ways to serve our customers’ needs through our award‑winning digital channels
• Develop a deep understanding of product development, customer journeys, innovation, and our growing digital banking proposition
• Collaborate, solve challenges, and deliver the best possible experience for colleagues and customers through our unique Customer Goal and Journey model
• Complete a variety of placements across the other Commercial Banking streams which will allow you to build a breadth of skills and experiences
• Study towards a professional qualification, with the opportunity to tailor your experience in your second year by choosing what you want to study

How you’ll benefit

We’ll reward you with a starting salary of £36,000 a year. If you join a team based in London, you’ll be awarded an additional allowance of £3,450 a year pro rata. And on top of your salary, you’ll also have access to our flexible benefits package.

You can expect to:

• Accelerate your product and proposition development capability
• Develop robust credit, lending, and risk management skills
• Learn from industry experts and immediately apply your learnings
• Expand your global professional network
• Grow your confidence and build your resilience
• Access world‑leading research and insights
• Test and learn new approaches in a safe, inclusive environment
• Experience first‑hand what it’s like working in a purpose‑driven organisation

At the end of the programme, you’ll be well positioned to apply for roles such as Product Analyst, Capital Management Associate, and Digital Consultant, to name just a few.

Entry requirements

To be eligible for our Customer Products & Propositions graduate programme, you’ll need:

• To have, or be on course to achieving a 2:1 in your degree
• A passion for innovation
• Good communication skills
• A strong customer focus
• To be curious, and willing to approach things from a fresh perspective

Ready to apply?

The application window for this programme will be open until we receive enough applications to fill our cohort. When that happens, we’ll close the programme to new applications. It’s important to take the time to make sure you’re making the right decision about the programme you want to apply for (you can only apply for one programme) but please complete your application as soon as you can to make sure you don’t miss out!

Not all of our graduate programmes offer Skilled Worker sponsorship. We will only offer sponsorship if there is a business requirement to do so and the job meets Skilled Worker Visa eligibility criteria.

Have another question?

Head over to our ‘Applying and eligibility support’ page now for answers to some of our most commonly asked questions.