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- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a commitment to customer service.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Comprehensive training programme and opportunities for career growth.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in Glasgow. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience. Our customers will look to you to support them in their decisions as to how they bank with us. You’ll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health check, you’ll make sure they’re fully informed when it comes to the products and services we offer.
Day to day, you’ll be:
- Meeting and supporting customers face to face in the branch
- Conducting Financial Health checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship
The skills you’ll need:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest in building relationships
- Excellent planning and organisational skills
You’ll join us on a competitive salary starting of £26,350, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 36 days, pro rata for hours worked
- A monthly contribution to your retirement fund
Your working pattern: You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey: Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Senior Personal Banker in Glasgow employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Senior Personal Banker in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This way, you can tailor your answers to show how you fit into their culture and can help enhance their customer service.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of a Senior Personal Banker, especially around customer service and financial advice.
✨Tip Number 3
Show off your people skills! During the interview, be sure to highlight your ability to build relationships and trust with customers. Share specific examples of how you've helped clients in the past, especially in complex situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Customer Service - Senior Personal Banker in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like building relationships and financial knowledge.
Show Your Passion: Let us see your enthusiasm for helping customers! Share examples of how you've gone above and beyond in previous roles to support clients, especially in complex situations like mortgages or financial planning.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complicated phrases!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with the bank's services and products, especially those related to customer financial health checks. Brush up on common banking terms and be ready to discuss how you can help customers navigate their financial needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you’ve gone above and beyond to help a customer or resolved a complex issue. This will demonstrate your ability to thrive under pressure and build rapport.
✨Practice Active Listening
During the interview, show that you can listen actively. When asked questions, take a moment to think before responding, and ensure you address the interviewer’s points directly. This reflects your ability to understand customer needs, which is crucial for a Senior Personal Banker.
✨Be Ready to Discuss Teamwork
Since you'll be working closely with a branch team, be prepared to talk about your experience in collaborative environments. Share specific instances where you’ve coached or supported colleagues to achieve shared goals, highlighting your organisational and interpersonal skills.
