Fraud Investigator, High-Value Commercial & Retail

Fraud Investigator, High-Value Commercial & Retail

Apply to this role at NatWest Group.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description

Join us as a Fraud Investigator, High Value Commercial & Retail.

In this role, you’ll deliver successful customer and business outcomes by investigating high value or complex fraud and scam cases end‑to‑end to deliver a first‑class service. Day‑to‑day, you’ll maximise funds recovery opportunities and support business processes, policies and procedures. This role requires 12 weeks onsite training after completion the role will be hybrid 6 days per month in office.

What You’ll Do

• Act as a direct point of contact for commercial and high‑value customers impacted by scams or frauds, ensuring optimal experiences and outcomes for customers.
• Investigate & analyse complex cases with accuracy and urgency, adhering to regulatory and agreed timescales.
• Use red flag indicators and high risk data from a range of systems to detect fraudsters and to protect genuine customers from financial crime.
• Partner with internal teams to assess and manage risk within the bank’s framework and appetite.
• Respond to complete queries from customers & stakeholders promptly and professionally.
• Participate in initiatives to improve customer services, processes and procedures while providing subject matter expertise knowledge on emerging trends and customer needs.

The Skills You’ll Need

To be successful in this role, you’ll bring a strong background in fraud prevention scams, recoveries, financial crime or customer lifecycle strategies. You’ll be confident to make informed recommendations and influencing outcomes, with a focus on customer protection and experience.

• A deep understanding of fraud trends, regulatory changes, & risk management practices.
• Knowledge of commercial & retail banking products, onboarding processes, and fraud prevention systems.
• Experience of managing stakeholder relationships across multiple functions.
• A track record of delivering excellent customer service in complex, high‑pressure situations.

Seniority level

Entry level

Employment type

Full‑time

Job function

Legal

Industries

Banking