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- Tasks: Lead a team to deliver exceptional customer experiences and drive business growth.
- Company: Join a forward-thinking bank focused on supporting businesses in the south-west.
- Benefits: Hybrid working, professional development, and a chance to earn a recognised qualification.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by coaching others and shaping the future of business banking.
- Qualifications: Strong leadership skills and knowledge of the SME market are essential.
The predicted salary is between 55000 - 65000 £ per year.
Join us in Business Banking, where you’ll be leading a team of relationship managers across the south-west, providing differentiated support to customers tailored to their business and financial needs. You’ll be designing and delivering a consistent operating model, anticipating market needs, developing our response, and ensuring process effectiveness and training are in place. It’s a chance for you to develop your leadership profile and make a real difference to our customers and the future of our business.
As a Relationship Manager Lead, you’ll be delivering a high-quality customer experience and outcomes by role modelling collaboration, while helping to drive the business to build strong relationships with current and prospective clients. You’ll provide effective leadership to your team to deliver challenging financial targets and service standards, developing and coaching individuals to maximise their capabilities and help them succeed in their roles. As a result, you’ll create a platform for your team to become trusted advisers to our customers, delivering products and services to meet their needs through an omni-channel approach.
You’ll also be:
- Leading the delivery of the Business Banking strategy in the local market, building relationships with enterprise and business support organisations.
- Overseeing the provision of effective data capture, analytics, insight and reporting to support the delivery of business plans and strategy.
- Designing and delivering an effective operating rhythm within the business, engaging with business partners to establish and embed individual roles and responsibilities.
- Helping to create a continuous improvement culture and drive initiatives to improve process, performance and efficiency.
- Acting as a business ambassador and building market presence through an omni-channel approach, driving awareness of the breadth of the Business Banking proposition.
The skills you'll need:
To excel in this role, you’ll need an entrepreneurial ability to build and grow a business, and a passion for coaching and developing people to succeed and achieve their targets. As well as strong commercial acumen, you’ll need detailed knowledge and understanding of the SME business market, including financial, economic and market awareness.
On top of this, you’ll need:
- The ability to motivate others to ensure a positive culture of supporting an enterprise at all levels.
- Experience of credit stewardship, Know Your Customer, Know Your Business, and regulatory and control processes.
- The ability to coach others on complex profit and loss data, balance sheet information, and management accounts.
- Strong communication, interpersonal and presentation skills.
- Knowledge and experience of the Lending Standards Board principles.
Achieving a Certificate in Lending Skills is just one of the ways we’ll help you to thrive in your role. A Certificate in Lending Skills is a professional qualification awarded by the Chartered Institute of Bankers that’s widely recognised across our industry, designed to equip you with the knowledge, understanding and skills relating to the commercial lending environment in our digital age. With 18 months to complete your studies, you’ll have the ability to tailor a journey to your own individual learning needs too, which will combine self-study in the form of workbooks and e-learning, and workshops.
Hours: 35
Ways of Working: Hybrid
Relationship Management Lead, Business Banking in Exeter employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Management Lead, Business Banking in Exeter
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to relationship management. Think about how you can showcase your leadership skills and your ability to build strong client relationships. We want you to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re keen and professional, which is exactly what we look for in a Relationship Management Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities tailored to your skills and interests.
We think you need these skills to ace Relationship Management Lead, Business Banking in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in relationship management and leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Coaching Skills: Since this role involves developing and coaching others, share specific examples of how you've successfully guided team members in the past. We love to see how you can motivate and inspire others to reach their targets.
Highlight Your Market Knowledge: Demonstrate your understanding of the SME business market and any relevant financial insights. We’re looking for someone who can anticipate market needs, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you have a solid understanding of the SME business market and the specific needs of your potential clients. Brush up on financial concepts, credit stewardship, and the Lending Standards Board principles. This knowledge will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and coaching individuals. Think about times when you've motivated others to achieve targets or fostered a positive culture. This will show that you can effectively lead a team of relationship managers and drive results.
✨Be Ready to Discuss Strategy
Familiarise yourself with the Business Banking strategy and think about how you would implement it in the local market. Be prepared to discuss how you would build relationships with enterprise and business support organisations, as well as how you would create a continuous improvement culture within your team.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video recordings to refine your presentation skills. This will help you convey your ideas effectively and make a lasting impression.