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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible lifestyle benefits.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Comprehensive training and ongoing support for your professional growth.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service, Personal Banker in Exeter. You will be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We will look to you to proactively find ways to continually enhance our customer banking experience. We will support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training.
What you’ll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer-centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- You’ll also need a passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker in Exeter employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer interactions during the interview.
✨Tip Number 3
Show off your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing outstanding service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service - Personal Banker in Exeter
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your commitment to providing outstanding service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We’re looking for candidates who understand our values and can connect with our customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language to explain your experiences and skills, as we want to see how well you can communicate – a key part of being a Personal Banker!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what makes for great service and be ready to share examples of how you've provided outstanding support in the past. This will show that you’re not just a fit for the role, but that you genuinely care about helping customers achieve their financial goals.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to prepare answers to common questions about how you would explain banking products to customers. Remember, it’s all about making complex information easy to understand!
✨Demonstrate Your Problem-Solving Ability
Think of specific situations where you’ve had to resolve customer issues or improve their experience. Be ready to discuss these scenarios during the interview, highlighting your proactive approach and attention to detail. This will illustrate your ability to thrive under pressure and enhance the customer banking experience.
✨Emphasise Your Team Spirit
This role requires collaboration with other teams, so be prepared to talk about your experiences working in a team environment. Share examples of how you’ve contributed to team success and supported your colleagues. This will show that you’re not just focused on individual goals, but also committed to the overall success of the branch.
