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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a commitment to excellent customer service.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Comprehensive training programme with ongoing support and career growth opportunities.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in Braintree. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you'll do
- Meeting and supporting customers via video banking from home or face to face in a branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you'll need
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we'll reward you
You’ll join us on a competitive salary starting of £26,350, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Senior Personal Banker in Essex employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Senior Personal Banker in Essex
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and experience in a way that aligns with what they’re looking for.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've gone above and beyond for customers. This will demonstrate your ability to build relationships and provide excellent service, which is key for a Senior Personal Banker.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Customer Service, Senior Personal Banker in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like building relationships and providing excellent support.
Showcase Your Skills: In your application, don’t just list your skills—give us examples! Talk about times when you’ve thrived under pressure or helped customers with complex needs. We love seeing how you’ve made a difference in previous roles.
Be Authentic: Let your personality shine through in your written application. We want to get a sense of who you are and how you connect with customers. Being genuine can really set you apart from other candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you’re familiar with the bank's services, especially the digital channels and financial products. Brush up on common banking terms and concepts, so you can confidently discuss how you can help customers with their financial needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight situations where you’ve built rapport or resolved complex issues, as this will demonstrate your ability to thrive under pressure and deliver excellent service.
✨Practice Active Listening
During the interview, show that you can listen and respond thoughtfully. This is crucial for a role that involves understanding customer needs. You might even want to practice with a friend, focusing on summarising what they say before responding.
✨Ask Insightful Questions
Prepare a few questions that show your interest in the role and the company. For instance, ask about the training programme or how the team collaborates to support customers. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.