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- Tasks: Lead complex customer due diligence cases and collaborate with teams to enhance processes.
- Company: Join a major bank with a fintech vibe, focused on innovation and quality.
- Benefits: Competitive salary, career growth, and opportunities to make a real impact.
- Why this job: Be a key player in preventing financial crime while developing your skills.
- Qualifications: Experience in customer offboarding and strong analytical skills required.
- Other info: Dynamic role with exposure to various stakeholders and a chance to drive change.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Senior Customer Due Diligence Analyst, Exits. We’ll look to you to act as the primary escalation point for CDD Analysts, providing guidance on tricky cases and reviewing recommendations before they go to the Manager. This is a chance to achieve excellent exposure, as you liaise with stakeholders, and act as a visible presence and ambassador for this area.
What you'll do:
- You’ll be a key Senior in our Exits and Screening team, executing our controls for Mettle and NatWest Boxed while acting as the operational anchor for our Analysts.
- You will handle the trickier cases and partner with technical teams to help us spot ways to make our processes smarter.
- Manage complex reviews triggered by PEP, Sanctions, and Adverse Media screening, alongside processing sensitive Legal and Court Orders.
- Represent the Ops voice in workshops, collaborating with Product and Technology teams to help automate manual tasks and design controls that are robust enough for a major bank but frictionless enough for a fintech.
- Conduct deep-dive reviews to ensure customer accounts stay within the Mettle and Boxed risk parameters, taking decisive action to offboard where required.
- Work closely with NatWest Group teams to ensure our name screening, legal orders, and customer exit processes are running smoothly.
- Drive quality standards: Support Team Leaders with process confirmation and quality control, spotting trends in analyst performance and partnering with Training teams to deliver targeted upskilling.
The skills you'll need:
- To succeed in this role, you’ll need solid experience in the first line of defence (1LOD), ideally with exposure to screening, legal orders, or customer offboarding.
- You’ll also demonstrate the ability to work independently.
- You can explain complex rationales clearly in writing and verbally, managing stakeholders across the business effectively.
- You are curious and confident in making risk decisions, able to clearly articulate the "why" behind your rationale.
- The ability to manipulate data (Excel/SQL) to spot trends or support an argument for process change.
- A passion for detecting and preventing financial crime.
Senior Customer Due Diligence Analyst, Exits in Edinburgh employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Due Diligence Analyst, Exits in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer due diligence and risk management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data analysis in past roles, especially with tools like Excel or SQL. Bring examples of how you’ve spotted trends or improved processes – this is key for the Senior Analyst position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Let’s get you on board!
We think you need these skills to ace Senior Customer Due Diligence Analyst, Exits in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Due Diligence Analyst role. Highlight your experience in the first line of defence and any relevant exposure to screening or customer offboarding. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since you'll be liaising with various stakeholders, it’s crucial to demonstrate your ability to explain complex ideas clearly. Use examples in your application that showcase your written and verbal communication skills. We love a good storyteller!
Highlight Your Analytical Skills: We’re keen on candidates who can manipulate data and spot trends. If you’ve got experience with Excel or SQL, make sure to mention it! Show us how you've used these skills to drive process improvements or make informed decisions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you brush up on your knowledge of customer due diligence, especially around PEP, sanctions, and adverse media screening. Familiarise yourself with the specific processes and controls used by the company, as this will show that you're serious about the role and understand the complexities involved.
✨Showcase Your Problem-Solving Skills
Prepare to discuss examples where you've handled tricky cases or made risk decisions in the past. Be ready to explain your thought process and how you arrived at your conclusions. This will demonstrate your ability to manage complex reviews and make sound decisions under pressure.
✨Communicate Clearly
Since you'll be liaising with various stakeholders, practice articulating complex ideas simply and clearly. Think about how you can convey your rationale behind decisions effectively, both in writing and verbally. This will help you stand out as a strong communicator who can bridge gaps between teams.
✨Data is Your Friend
Brush up on your data manipulation skills, particularly in Excel and SQL. Be prepared to discuss how you've used data to spot trends or support process changes in previous roles. Showing that you can leverage data effectively will highlight your analytical skills and your ability to drive quality standards.
