At a Glance
- Tasks: Manage partnerships to enhance customer experiences and drive digital banking innovation.
- Company: Join a forward-thinking digital bank focused on transforming customer journeys.
- Benefits: Remote-first work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with strong potential for career advancement and impact.
- Why this job: Be at the forefront of revolutionising how customers bank in the digital age.
- Qualifications: Experience in supplier management, customer experience design, and Agile methodologies.
The predicted salary is between 50000 - 65000 £ per year.
Join us as a Partnership Manager in the Current Account team within Manage My Banking. This role will manage third-party suppliers delivering customer benefits, driving performance, value, and compliance across multiple partnerships. This will also help deliver on our ambitions to build and run the digital bank of the future.
You’ll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience. It's an opportunity to be at the heart of changing our customers' experiences, and how they bank with us both now and in the future. This is a remote-first role, so you’ll spend most of your time at home, working with your team digitally and coming into the office at least twice a month when you need to collaborate closely with your colleagues.
What you'll do:
- Deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise.
- Work in sprints as part of a self-organising team, ensuring that we place the customer at the heart of everything we do, while retaining a commercial drive.
- Build an understanding of, and anticipate customer needs, gathering early feedback on what will deliver value.
- Manage a portfolio of external suppliers delivering customer benefits, ensuring strong performance, value delivery and alignment to contractual SLAs and customer outcomes.
- Build and maintain strong cross-functional relationships across Product, Operations, Risk, and Supply Chain to deliver integrated customer and business outcomes.
- Deliver, consolidate and automate all business performance and proposition activities that keep the customer journey running effortlessly.
- Monitor competitor activity across the journey portfolio and actively identify responses to market changes.
- Manage incidents effectively and look for opportunities to increase resilience within the customer journey and supplier.
- Make empowered decisions to deliver the prioritised digital journey backlog.
The skills you'll need:
- Expertise in supplier management, product proposition and process design, change delivery, and customer experience design.
- Good knowledge of critical Agile capabilities and ways of working.
- Knowledge of current accounts would be beneficial.
- Expert knowledge in external supplier and product management including performance oversight, SLAs and relationship management.
- Expert knowledge of commercial management and analytics, tracking benefit usage, cost and revenue across multiple partners.
- Experience of driving and delivering innovative ideas, looking at harnessing digital and technological advances that truly benefit our customers.
- The ability to identify and envision what the future of digital banking could look like.
- A proven ability to adapt to quickly changing environments.
- A talented communicator who can inspire and engage both customers and colleagues.
- Experience of change management to deliver complex programmes through robust governance, engaging with a wide range of stakeholders.
Hours: 35
Job Posting Closing Date: 06/06/2026
Ways of Working: Remote First
Partnership Manager, Manage My Banking in Edinburgh employer: NatWest Group
As a Partnership Manager in our Current Account team, you'll be part of a forward-thinking digital bank that prioritises customer experience and innovation. We offer a remote-first work culture that promotes flexibility and collaboration, with opportunities for professional growth and development in a dynamic environment. Join us to make a meaningful impact on how customers engage with banking services, all while enjoying the benefits of a supportive team and a commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Partnership Manager, Manage My Banking in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the banking and partnerships space on LinkedIn. Join relevant groups and engage in discussions. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for virtual interviews by practising your responses to common questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience in supplier management and customer journey improvements effectively.
✨Tip Number 3
Showcase your knowledge of digital banking trends during interviews. Be ready to discuss how you envision the future of banking and how you can contribute to that vision. This will demonstrate your passion and understanding of the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Manage My Banking.
We think you need these skills to ace Partnership Manager, Manage My Banking in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in supplier management and customer journey design. We want to see how your skills align with our mission to improve customer experiences in digital banking.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven performance and delivered value in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can inspire and engage, so don’t be afraid to show us what makes you unique and passionate about the role.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at NatWest Group
✨Know Your Partnerships
Before the interview, dive deep into the company's partnerships and how they enhance customer experiences. Be ready to discuss specific examples of successful supplier management and how you can bring that expertise to the role.
✨Showcase Your Customer-Centric Mindset
Prepare to share instances where you've put the customer at the heart of your decisions. Highlight how you've improved customer journeys in previous roles and how you plan to do the same as a Partnership Manager.
✨Familiarise Yourself with Agile Methodologies
Since this role involves working in sprints, brush up on Agile principles and be prepared to discuss how you've applied them in past projects. This will show your adaptability and understanding of modern project management.
✨Engage with Digital Banking Trends
Stay updated on the latest trends in digital banking and be ready to discuss how these innovations can benefit customers. This shows your forward-thinking approach and aligns with the company's ambition to build the digital bank of the future.
