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- Tasks: Own the communication strategy for our BaaS products, ensuring clear updates during incidents.
- Company: Join NatWest Boxed, a leader in innovative banking solutions.
- Benefits: Remote-first work culture with competitive salary and growth opportunities.
- Other info: Collaborate with AI tools and enhance your career in a dynamic team.
- Why this job: Make a real impact by transforming complex issues into relatable information for customers.
- Qualifications: Exceptional writing skills and experience in high-pressure environments.
The predicted salary is between 40000 - 50000 £ per year.
Join us as an Operations Senior Comms Analyst. This is an opportunity to make a positive impact on our customers and colleagues, as you deliver clear communications and business updates. You’ll be working with key stakeholders across NatWest Boxed.
What you'll do
- Take full ownership of the end-to-end communication strategy for end customers of our BaaS products, ensuring they receive clear, empathetic, and timely updates during incidents or technical service disruptions.
- Draft and execute all messaging for end customers of our BaaS products during live incidents, working with Incident Managers to translate complex issues into simple, jargon-free information.
- Collaborate with Content Designers and Risk colleagues to build and maintain a library of pre-approved, compliant communication templates.
- Partner with colleagues to explore and apply AI skills to improve the speed and quality of drafting incident-specific communications.
- Coordinate the delivery of notifications across multiple digital channels, ensuring the right message reaches the specific subset of impacted customers.
- Support the wider team in the delivery of service communications, ensuring end customers are kept informed of planned changes or platform enhancements.
- Navigate internal sign-off processes rapidly during live incidents, ensuring all messaging meets our risk and legal standards.
- Participate in post-incident reviews to provide insights on customer messaging performance and identify areas for improvement in tone and timing.
The skills you'll need
- Exceptional writing and translation skills with the ability to write clear, empathetic copy under pressure, turning 'tech-speak' into relatable information for end customers.
- Experience collaborating with Content Designers and Risk teams to ensure messaging is both effective and compliant.
- Proven ability to work in high-pressure, fast-paced environments where quick thinking and logical impact analysis are essential.
- A proactive interest in using AI tools and mass-communication platforms (like Iterable) to enhance content drafting efficiency.
- Experience of analysing and using performance data.
- The ability to convey information in a simple and understandable way.
- An understanding of contact centre operations and performance metrics.
- Microsoft Office skills, including Excel.
Hours: 35
Job Posting Closing Date: 21/05/2026
Ways of Working: Remote First
Operations Senior Comms Analyst in Edinburgh employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Senior Comms Analyst in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply through our website for the best chance of landing that Operations Senior Comms Analyst role. We love seeing applications directly from our community, so don’t hesitate!
We think you need these skills to ace Operations Senior Comms Analyst in Edinburgh
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about clear and empathetic communication, make sure your application showcases your writing prowess. Use simple language and avoid jargon to demonstrate your ability to translate complex ideas into relatable content.
Tailor Your Application: Take the time to customise your CV and cover letter for the Operations Senior Comms Analyst position. Highlight relevant experiences that align with the job description, especially those involving collaboration with Content Designers and Risk teams.
Be Ready for Pressure: This role requires quick thinking in high-pressure situations. In your application, share examples of how you've successfully managed tight deadlines or challenging scenarios, showcasing your ability to stay calm and deliver under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at NatWest Group
✨Master the Art of Clear Communication
Since the role focuses on delivering clear and empathetic communications, practice explaining complex concepts in simple terms. Try to take a piece of technical jargon and break it down into relatable language. This will show your ability to communicate effectively under pressure.
✨Showcase Your Collaboration Skills
Be prepared to discuss your experience working with Content Designers and Risk teams. Think of specific examples where you collaborated to create compliant messaging. Highlight how you navigated challenges and ensured effective communication across teams.
✨Demonstrate Your Quick Thinking
In this fast-paced environment, quick thinking is crucial. Prepare for situational questions that test your ability to analyse incidents and respond swiftly. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Familiarise Yourself with AI Tools
Since there's an emphasis on using AI tools to enhance content drafting, do some research on relevant technologies. Be ready to discuss any experience you have with AI or mass-communication platforms like Iterable, and how you think they can improve communication strategies.