Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate onboarding processes and enhance customer experience for new clients.
- Company: Join a leading firm in Depositary Services with a focus on customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be the first point of contact and make a real difference in customer journeys.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: 12-month role with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Join us as an Onboarding Specialist. In this key role, you’ll contribute to the delivery of a market leading customer journey in Depositary Services. You’ll be planning, managing and delivering the set up of new customers, as well as managing in-life changes throughout their fund's life cycle. As the first point of contact in the post sales process, you’ll play a vital part in identifying ways to improve our customer experience. We’re offering this role for a period of 12 months.
What you’ll do:
- As an Onboarding Specialist, within Depositary Services, you’ll be coordinating the delivery of technical onboarding processes for both UK & Luxembourg clients.
- You’ll be collaborating with customers and their providers to coordinate onboarding requirements and assisting customers with setting and meeting their business goals.
- Monitoring the onboarding progress, managing issues and identifying and escalating customers at risk of not meeting their goals.
- Coordinating in-life client changes, including managing.
Onboarding Specialist (12 months) in Edinburgh employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist (12 months) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. They can give you the inside scoop on what it’s really like to work as an Onboarding Specialist and might even refer you directly!
✨Tip Number 2
Prepare for the interview by understanding the customer journey in Depositary Services. Think about how you can enhance that experience and be ready to share your ideas. We love candidates who can think outside the box!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss past experiences where you’ve managed issues or improved processes. This role is all about coordinating and managing, so we want to see how you handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Onboarding Specialist (12 months) in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onboarding Specialist role. Highlight relevant experience in customer service and onboarding processes, and don’t forget to showcase any skills that align with our mission at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer experiences and how your background makes you a perfect fit for this role. Keep it engaging and personal!
Showcase Your Communication Skills: As an Onboarding Specialist, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Use examples from past experiences where you’ve successfully managed client relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at NatWest Group
✨Know the Customer Journey
Familiarise yourself with the customer journey in Depositary Services. Understand how onboarding impacts the overall experience and be ready to discuss ways you can enhance this process. Showing that you grasp the importance of customer satisfaction will set you apart.
✨Demonstrate Your Coordination Skills
As an Onboarding Specialist, you'll need to manage multiple tasks simultaneously. Prepare examples from your past experiences where you've successfully coordinated projects or managed client relationships. This will highlight your ability to juggle responsibilities effectively.
✨Be Ready to Problem-Solve
Think about potential challenges that might arise during the onboarding process and how you would address them. During the interview, share specific instances where you've identified issues and implemented solutions, showcasing your proactive approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's onboarding processes and how they measure success. This not only shows your interest in the role but also gives you a chance to demonstrate your understanding of the position's impact on customer experience.
