At a Glance
- Tasks: Support mainframe operations and ensure platform stability while learning new skills.
- Company: Join a dynamic team focused on innovation and customer satisfaction.
- Benefits: Flexible shifts, professional development, and a collaborative work environment.
- Other info: Great chance to build relationships and drive continuous improvement in IT services.
- Why this job: Make a real impact in a fast-paced tech environment with endless learning opportunities.
- Qualifications: Strong communication skills and experience in Agile or DevOps environments.
The predicted salary is between 40000 - 50000 £ per year.
Join us as you hone your analytical skills to provide support ensuring the operational health of the platform, covering all aspects of service, risk, cost, and people. You’ll be supporting the platform’s operational stability and technology performance, including maintaining any system utilities and tools provided by the platform. This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development. We’re here for our customers whatever the time of day or night, so you’ll need to be flexible in supporting the team when needed, working shifts as part of a 24x7 support team.
What you'll do:
- Provide input to and support the team’s activities to ensure platform integrity is maintained in line with technical roadmaps while supporting change demands from domains or centres of excellence.
- Support the delivery of a robust production management service for relevant infrastructure platforms.
- Contribute to the delivery of customer outcomes, innovation, and early learning by testing products and services to identify viability and desired outcomes.
- Contribute to the platform risk culture, ensuring risks are discussed and understood at every step, and collaborate to mitigate risk.
- Participate in planning and execution of work within the platform and timely servicing of feature development requests from cross-platform initiatives, supporting regulatory reporting delivery.
- Seek opportunities to simplify platform infrastructure, architecture, services, and customer solutions, guarding against introducing new complexity.
- Build relationships with platform, domain, and relevant cross-domain stakeholders.
- Ensure controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance with all policies and regulatory obligations.
The skills you'll need:
- Very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level.
- Solid background working in an Agile or DevOps environment with continuous delivery and continuous integration.
- Experience and understanding of CA-7 and critical path batch suites.
- Experience in an operational environment managing batch suites and troubleshooting mainframe issues.
- Sound understanding of CICS, DB2, MQ, and Websphere.
- Focus on Continuous Improvement driving AI and Automation using GIT, Ansible, YAML.
- Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.
- Understanding of operational principles.
- Good collaboration and stakeholder management skills.
Hours: 35
Job Posting Closing Date: 15/07/2026
Ways of Working: Office First
Mainframe System Operations Analyst in Edinburgh employer: NatWest Group
Coutts & Co is an exceptional employer, offering a unique opportunity to join a leading Private Banking and Wealth Management firm during a pivotal growth phase. With a collaborative work culture that prioritises professional development, employees are encouraged to influence strategic decisions while receiving support from senior leaders. The role of Managing Legal Counsel not only provides a platform for impactful legal work but also fosters an environment where innovation and efficiency are valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Mainframe System Operations Analyst in Edinburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NatWest Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NatWest Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NatWest Group!
✨Direct Apply to NatWest Group
Let's not forget to apply directly through the NatWest Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Mainframe System Operations Analyst in Edinburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NatWest Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NatWest Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NatWest Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
