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For Companies At a Glance
- Tasks: Support day-to-day tech services and assist in deploying new applications.
- Company: Join a leading bank's innovative Digital X team in Edinburgh.
- Benefits: Earn £25,785, enjoy flexible benefits, and 25 days' leave.
- Other info: Inclusive workplace welcoming diverse backgrounds; apply early to secure your spot.
- Why this job: Kickstart your tech career with hands-on experience and professional growth.
- Qualifications: No prior experience needed, just passion for technology and problem-solving.
The predicted salary is between 25785 - 25785 £ per year.
Progress as unique as you are. Digital X brings together our digital, data, and engineering expertise to create simple, secure experiences and deliver innovative solutions that help the bank move faster and make banking better for everyone.
Programme length: 14 months
Salary: £25,785
Qualification gained: IT Support Professional SCQF Level 8
Location: Edinburgh
Our people work in different ways depending on their roles, and apprentices follow their team’s approach, which may be onsite or hybrid depending on the job.
What you'll do
As a Digital Technology - IT Support Apprentice, you’ll be supporting the provision of the day-to-day technology-based services and assisting in validating the deployment of new applications and architecture across the domain, specifically around the Red Hat Linux, Windows, and Citrix Platforms. Day to day you’ll be:
- Communicating and collaborating with stakeholders across the domain, including production manager, domain lead, product owner and senior engineers to ensure the robustness and resilience of the platform.
- Supporting the delivery of infrastructure management, infrastructure support and the building of environments for systems.
- Managing updates to environments ensuring all deployments to production environments meet the appropriate quality standards.
- Working with senior engineers to analyse and to continuously improve the platforms through learning and applying new automation and Infrastructure as Code best practices.
- Ensuring applications and infrastructure are fully compliant to mandated standards, by adhering to processes and security compliance, working closely with Feature teams, understanding the upcoming changes and collaborating to prevent potential issues occurring.
How we invest in you
Our apprenticeships will support you to learn, grow and build a career you are proud of. You’ll also get:
- A starting salary of £25,785.
- Flexible benefits, 25 days’ annual leave + bank holidays, and a monthly retirement fund contribution.
- A fully funded apprenticeship in Digital Technology.
The skills you'll need
We’re seeking passionate and curious individuals to join our Digital Technology Apprenticeship. This opportunity is ideal for someone with a genuine interest in technology who enjoys problem solving and understanding how things work. You’ll have a logical and analytical approach, an inquisitive mindset, and a strong desire to learn. No prior technical experience is required, just enthusiasm, curiosity, and the motivation to develop digital skills in a real-world environment. You’ll also need:
- The ability to maintain a strong customer focus.
- Good problem solving skills and a proactive mindset, with the ability to challenge and offer solutions.
- A numerate skillset with strong attention to detail and the ability to adapt to change.
- Good planning and organisational skills with the ability to prioritise and manage your time effectively.
Eligibility
Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying. You’ll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.
Inclusion and accessibility
We’re committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences. If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we’re happy to support you.
Ready to apply?
Our application window closes once we receive enough applications to fill the cohort so apply as soon as you’re ready to make sure you don’t miss out. Make sure you’ve listed your qualifications and experience on your CV before applying.
Need help with your application? Visit our ‘Application Support’ page for information on the recruitment journey and answers to the most common queries.
IT Support Apprentice in Edinburgh employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing the IT Support Apprentice role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about scenarios where you've solved problems or worked in a team. We want to see your passion and curiosity shine through!
✨Tip Number 3
Show off your enthusiasm for technology! Whether it's through personal projects, online courses, or just tinkering with tech at home, let us know how you’ve been proactive in learning. It’s all about that growth mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on the closing date – we fill spots quickly, so don’t wait too long!
We think you need these skills to ace IT Support Apprentice in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Apprentice role. Highlight any tech-related projects or problem-solving experiences you've had, even if they're from school or personal projects.
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Share why you're excited about this apprenticeship and how your curiosity for technology drives you. Keep it concise but engaging!
Show Off Your Soft Skills: We love candidates who can communicate well and work collaboratively. In your application, mention any teamwork experiences or customer service roles that demonstrate your strong interpersonal skills.
Apply Early!: Don’t wait until the last minute to submit your application. We close the window once we have enough applications, so get yours in as soon as you’re ready. Head over to our website to apply!
How to prepare for a job interview at NatWest Group
✨Know Your Tech Basics
Brush up on your knowledge of Red Hat Linux, Windows, and Citrix platforms. Even if you don’t have extensive experience, showing that you’ve done your homework will impress the interviewers and demonstrate your genuine interest in the role.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled challenges or solved problems. Think about times when you had to troubleshoot a tech issue or help someone understand a complex concept. This will highlight your proactive mindset and customer focus.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team’s approach to technology and how they handle updates and compliance. This shows your curiosity and eagerness to learn, which is exactly what they’re looking for.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage your time and prioritise tasks. You might want to share examples from school projects or personal experiences where you successfully juggled multiple responsibilities. This will showcase your planning skills and adaptability.