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- Tasks: Help protect customers from fraud and support our fraud prevention teams.
- Company: Join a leading bank with a focus on digital innovation.
- Benefits: Earn £25,785, enjoy flexible benefits, and 25 days’ leave.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a real difference in customer safety while building your career.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 25785 - 25785 £ per year.
Progress as unique as you are. Apprenticeship – Digital X Starting October 2026. Digital X brings together our digital, data, and engineering expertise to create simple, secure experiences and deliver innovative solutions that help the bank move faster and make banking better for everyone.
Programme length: 15 months
Salary: £25,785
Qualification gained: Providing Financial Services Level 6
Location: Edinburgh
This job is telephony based. Our people work in different ways depending on their roles, and apprentices follow their team’s approach, which may be onsite or hybrid depending on the job.
What you'll do
- Helping protect customers from fraud and scams by giving clear advice, spotting warning signs, and supporting vulnerable customers.
- Reviewing customer accounts, transactions and high-risk data across different systems to help detect suspicious activity.
- Sharing insights with the wider fraud prevention team about new trends, customer behaviours or cases you’ve been involved in.
- Suggesting improvements to our processes and customer journeys, including where technology can make things quicker, safer or easier for our customers.
How we invest in you
Our apprenticeships will support you to learn, grow and build a career you are proud of. You’ll also get:
- A starting salary of £25,785.
- Flexible benefits, 25 days’ annual leave + bank holidays, and a monthly retirement fund contribution.
- A fully funded apprenticeship - Providing Financial Services Level 6.
The skills you'll need
To thrive in this role, you’ll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing. You’ll also:
- Keep the customer at the centre of everything you do.
- Be creative and open to new ideas.
- Solve problems proactively and confidently offer solutions.
- Use analytical and logical thinking, and adapt well to change.
- Plan and organise your work effectively, prioritising your time well.
Eligibility
Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying. You’ll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.
Inclusion and accessibility
We’re committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences. If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we’re happy to support you.
Ready to apply?
Our application window closes once we receive enough applications to fill the cohort so apply as soon as you’re ready to make sure you don’t miss out. Make sure you’ve listed your qualifications and experience on your CV before applying.
Need help with your application
Visit our ‘Application Support’ page for information on the recruitment journey and answers to the most common queries.
Hours: 35
Ways of Working: Hybrid
Customer Service Apprentice in Edinburgh employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice in Edinburgh
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service and fraud prevention. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is telephony based, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable with speaking about your experiences.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges or improved processes. This will demonstrate your proactive mindset and ability to adapt, which are crucial for this apprenticeship.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on the application window – it closes once we have enough candidates, so don’t wait too long to submit your CV!
We think you need these skills to ace Customer Service Apprentice in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Apprentice role. Highlight any relevant customer service experience or skills that show you can help protect customers and support fraud prevention.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this apprenticeship and how your values align with ours. Show us how you keep the customer at the centre of everything you do.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We want to see your personality, but also your ability to communicate effectively, which is key in customer service.
Apply Early!: Don’t wait until the last minute to submit your application. Our window closes once we have enough applications, so get yours in early through our website to ensure you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of customer service and fraud prevention. Familiarise yourself with common scams and how to spot them. This will show your potential employer that you're proactive and ready to tackle the challenges of the role.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully solved problems or helped others. Be ready to discuss how you approached these situations and what the outcomes were. This will demonstrate your analytical thinking and ability to adapt to change.
✨Emphasise Teamwork
Since this role involves collaboration with various teams, be prepared to talk about your experience working in a team environment. Highlight how you’ve contributed to positive relationships and supported your colleagues in achieving common goals.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for apprentices or how the team handles new trends in fraud prevention. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.