At a Glance
- Tasks: Conduct customer reviews and mitigate economic crime risks in a fast-paced environment.
- Company: Join Mettle, a supportive team focused on innovation and career development.
- Benefits: Remote-first work culture with opportunities for professional growth.
- Other info: Flexible hours and a dynamic work environment await you.
- Why this job: Make a real impact by protecting customers from economic crime.
- Qualifications: Experience in customer due diligence or financial crime prevention is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Join us as a Customer Due Diligence Analyst, Onboarding at Mettle. If you have a curious mind and like to work in a fast-paced, innovative environment, this is a fantastic opportunity to join us.
You’ll work diligently and efficiently to protect our customers and the organisation from economic crime. This is an opportunity to join a supportive team where we’ll also take a real investment in your career development.
What you'll do
In this role within the Customer Due Diligence function, you will primarily focus on the Mettle proposition, supporting Boxed banking-as-a-service processes as needed. As a key part of our first line of defence against economic crime, you will ensure regulatory obligations are met, conduct efficient account reviews, and risk assess customers using various sources to confirm they meet our risk appetite.
You’ll be responsible for:
- Conducting robust reviews of new Mettle account applications, ensuring our customers align with NatWest Boxed's risk appetite. You'll make fair and proportionate decline decisions where required.
- Identifying and mitigating economic crime risks, escalating effectively when needed to protect both our customers and Mettle.
- Operating diligently within NatWest Group policies and NatWest Boxed established processes, ensuring compliance and consistency.
- Constantly seeking opportunities to enhance our processes for greater effectiveness and efficiency, helping us scale and improve.
- Reviewing Know Your Customer (KYC) / Know Your Business (KYB) check reports and application data to prevent application fraud and truly understand the nature and purpose of the account.
- Reviewing name screening hits for Politically Exposed Persons (PEPs), Sanctions, and Adverse Press. This involves escalating true matches or making well-rationalised discounting decisions.
- Investigating application fraud and other economic crime-related alerts from internal and external databases, like the Untoward Incident Database (UID) and Cifas.
- Contacting customers, managing your chats within our Service Level Agreements (SLAs) and communicating clearly and concisely, always embodying Mettle's supportive tone of voice.
The skills you'll need
Seeking a curious and innovative individual with CDD or Financial Crime knowledge. Recognised qualifications are helpful but not necessary - we can help you achieve these once you join. Strong communication skills and a focus on positive customer outcomes are essential.
You’ll also need:
- Previous experience in customer due diligence, economic crime prevention, or similar fields (e.g. AML, PEPs/Sanctions, KYC/KYB).
- A curious and analytical mind, adept at applying a risk-based approach to efficiently manage high volumes of work.
- Proven ability to thrive in a fast-paced environment, handling multiple priorities with precision and calm.
- Excellent communication skills, both written and verbal, with a strong command of English.
- Sharp critical thinking, sound decision-making, and exceptional time management.
- Meticulous attention to detail and a proactive, self-starting approach to your work and record-keeping.
Hours 35
Job Posting Closing Date: 27/07/2026
Ways of Working: Remote First
Customer Due Diligence Analyst, Onboarding in Edinburgh employer: NatWest Group
Coutts & Co is an exceptional employer, offering a unique opportunity to join a leading Private Banking and Wealth Management firm during a pivotal growth phase. With a collaborative work culture that prioritises professional development, employees are encouraged to influence strategic decisions while receiving support from senior leaders. The role of Managing Legal Counsel not only provides a platform for impactful legal work but also fosters an environment where innovation and efficiency are valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Due Diligence Analyst, Onboarding in Edinburgh
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like NatWest Group looking for candidates who are engaged and informed.
We think you need these skills to ace Customer Due Diligence Analyst, Onboarding in Edinburgh
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at NatWest Group. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at NatWest Group
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with NatWest Group’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
