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- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible lifestyle benefits.
- Why this job: Gain valuable skills and a recognised qualification while making a real difference for customers.
- Qualifications: Motivated individuals with strong communication and customer service skills.
- Other info: Flexible working hours with ongoing training and career development opportunities.
The predicted salary is between 19500 - 26000 £ per year.
Join us as a Customer Service Personal Banker in Dumfries. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. We’re offering this role for a period of six months.
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience. Day-to-day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need:
- To be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
Benefits:
- You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker (6 Months) in Dumfries employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker (6 Months) in Dumfries
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common banking scenarios with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your passion for customer service! Think of specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing outstanding service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to embark on this exciting journey with us.
We think you need these skills to ace Customer Service - Personal Banker (6 Months) in Dumfries
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for in the job description.
Show Your Passion: Let your enthusiasm for customer service shine through! We want to see how motivated you are to help customers achieve their financial goals, so share any experiences that demonstrate this passion.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like resolving a customer complaint or explaining a financial product. This shows your understanding of the role and your commitment to providing outstanding service.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated with customers in the past, making complex information easy to understand.
✨Demonstrate Your Team Spirit
This position requires collaboration with other teams, so be prepared to discuss your experience working in a team environment. Share specific examples of how you’ve contributed to team success and how you handle conflicts or challenges within a group.
✨Express Your Passion for Continuous Improvement
The job description highlights the importance of developing new skills and improving service. Be ready to talk about how you’ve sought feedback in previous roles and what steps you’ve taken to enhance your skills or the customer experience.
