Digital Project Manager

Join to apply for the Digital Project Manager role at NatWest Group Join to apply for the Digital Project Manager role at NatWest Group Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Job Description Join us as a Digital Project Manager We’ll look to you to lead the planning, execution and delivery of projects and programme workstreams delivering human centred digital experiences Working collaboratively, you’ll make sure all aspects of projects are designed, impact assessed and delivered to time and quality This is your opportunity to make a far-reaching impact with your work, providing insightful feedback and sharing expertise and knowledge in a truly inclusive environment What you\’ll do As a Digital Project Manager, you’ll be managing the delivery of digital initiatives and other changes to our digital channels with a strong focus on customer first. Leading projects from initial discovery through to post-live validation and monitoring, while making sure that the brand, customer experience and impacts on customer needs are considered at every stage. You\’ll work closely with cross-functional teams including UX and UI designers, UX researchers, developers and product owners. You’ll also be: Planning, running and delivering multiple digital design projects by collaborating with design and development teams to translate customer insights into actionable project plans Ensuring governance, reporting and control, including all required delivery documentation using the appropriate framework and processes Owning risks, issues and dependencies, including assessments, ensuring mechanisms are in place to identify, report, manage, mitigate and escalate within the defined risk appetite Promoting continuous improvements, including engagement in delivery retrospectives to identify opportunities to improve processes and techniques to drive efficiencies and quality The skills you\’ll need To thrive in this role, you’ll need the ability to deliver large, complex initiatives end to end, realising business outcomes and improvements to customer experience that support strategic direction. Championing design thinking and user experience best practices throughout the project. You\’ll need an understanding of digital design with strong focus on UX and UI design and research processes, allowing for effective collaboration with designers and ensuring that the end product delivers an optimal customer experience. In addition, you’ll bring knowledge and an understanding of technology systems and processes, as well as Agile methodology and experience in business change delivery. You’ll also need the proven ability to adapt to quickly changing environments. You’ll also need: The ability to communicate complex concepts clearly to colleagues at all levels, and influence, inspire and engage customers and colleagues Strong analytical skills to identify potential roadblocks, assess risks, and implement solutions to keep projects on track An understanding and experience of change frameworks and idea to value tools and methodologies, demonstrating the ability to manage the full project lifecycle end to end by delivering digital projects on time and within scope A deep understanding of human centred design principles and design thinking methodologies The ability to provide expertise in digital channels, including mobile, online and digital propositions Knowledge of digital marketing, analytics, customer research and experience management, including journey mapping, UX and funnel management Good creative thinking, collaboration and stakeholder management skills Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Project Management and Information Technology Industries Banking Referrals increase your chances of interviewing at NatWest Group by 2x Sign in to set job alerts for “Digital Project Manager” roles. 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