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For Companies At a Glance
- Tasks: Help create innovative digital solutions and enhance customer experiences in banking.
- Company: Join a forward-thinking team focused on transforming the future of banking.
- Benefits: Enjoy a hybrid work environment and gain valuable experience in digital channels.
- Why this job: Be part of a culture that values creativity and collaboration while making a real impact.
- Qualifications: Looking for digital enthusiasts with strong communication and problem-solving skills.
- Other info: This is a 12-month role with opportunities to shape the future of banking.
The predicted salary is between 28800 - 42000 £ per year.
Join us as a Digital Experience Analyst, Direct Channels Experience Team
- If you’d like to be recognised for your ability to create innovative direct channel solutions, we think you’ll enjoy working in our Direct Channels Experience Team.
- We want you to project yourself into the future of banking to bring our customers an industry-leading experience across our direct digital channels, breaking the mould of banking as we know it.
- You’ll be helping to define and improve the customer experience, ensuring that digital experiences are optimised, raising awareness of our solution and helping our customers.
- We’re offering this role for a period of 12 months.
What you’ll do
As a Digital Experience Analyst, we’ll look to you to play a key role in supporting our strategic digital propositions, helping us to deliver exceptional customer experiences and achieve our goals for our corporate and financial institution customers who require an automated payments solution. You’ll focus your attention on a portfolio of digital propositions that we’re investing in to help us achieve our ambition to become a relationship bank for a digital world. This will see you translating real-world customer needs into messaging that resonates, and with collaboration at the heart of this role, you’ll be encouraged to think outside the box to solve complex problems and find opportunities for further innovation.
Day to day, you’ll be:
- Driving and promoting the use of our direct channels by our customers, internal and external partners.
- Being an expert in customer desirability to inform and shape a best-in-class digital experience from product sales through to implementation and in-life product management.
- Contributing as a reference point for direct channels strategy, design and solutions, ensuring that all aspects are focused on the needs of our customers.
- Ensuring customer touchpoints provide a great experience for our customers, including delivering internal training for support teams, identifying opportunities to digitise our offering, and putting the customer at the heart of change activity that impacts them.
- Analysing data and providing key insight to optimise our proposition and achieve our business goals.
- Supporting product owners in delivering go-to-market activity to achieve product adoption.
The Skills you’ll need
We’re looking for a digital specialist who’s truly customer-obsessed and able to articulate a customer vision to create excellent outcomes for them. You’ll need great stakeholder management skills, along with commercial acumen, market awareness, and an interest in the latest digital trends – particularly in the digital channels space. You’ll bring this all together by being a great team player, demonstrating this through your excellent interpersonal, communication, influencing, and problem-solving skills.
You’ll also need:
- The ability to source and work with information, drawing conclusions that are used to create value for the business and its customers, which could be applied in identifying product performance trends.
- An understanding of the needs of business or corporate customers and how we can serve them digitally.
- Familiarity with customer experience techniques, such as journey mapping.
- Problem-solving and strategic thinking skills while leveraging insight and other sources of information to build business intelligence.
- The ability to work on your own initiative, setting priorities and working to defined deadlines.
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Digital Experience Analyst, Direct Channels Experience Team (12 months) employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Experience Analyst, Direct Channels Experience Team (12 months)
✨Tip Number 1
Familiarize yourself with the latest digital trends and customer experience techniques, especially in the banking sector. This knowledge will help you articulate a strong customer vision during your interactions with the team.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled complex challenges in previous roles. Be ready to discuss these during your conversations with us.
✨Tip Number 3
Highlight your stakeholder management experience. Think of specific instances where you've successfully collaborated with different teams or partners to achieve a common goal.
✨Tip Number 4
Prepare to discuss how you can drive and promote the use of direct channels. Consider innovative ideas that could enhance customer engagement and improve their overall experience.
We think you need these skills to ace Digital Experience Analyst, Direct Channels Experience Team (12 months)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Digital Experience Analyst position, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experiences and skills that match the job requirements. Emphasize your customer-centric approach, digital expertise, and any experience with data analysis or customer experience techniques.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating innovative digital solutions. Use specific examples from your past experiences to demonstrate how you can contribute to enhancing customer experiences in direct channels.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully solved complex problems in previous roles. Highlight your strategic thinking and ability to leverage insights to drive business value, as these are crucial for this position.
How to prepare for a job interview at NatWest Group
✨Show Your Customer Obsession
Make sure to highlight your passion for understanding customer needs and how you've previously translated those insights into successful digital experiences. Share specific examples that demonstrate your ability to create value for customers.
✨Demonstrate Stakeholder Management Skills
Prepare to discuss your experience in managing relationships with various stakeholders. Be ready to provide examples of how you've collaborated with teams to drive projects forward and ensure alignment on customer-focused initiatives.
✨Familiarize Yourself with Digital Trends
Stay updated on the latest trends in digital channels and customer experience techniques. Be prepared to discuss how these trends can be applied to enhance the banking experience and how you can contribute to innovative solutions.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving and strategic thinking abilities. Think of real-world scenarios where you've successfully identified issues and implemented effective solutions, particularly in a digital context.
