Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead innovative digital solutions to enhance customer experiences in banking.
- Company: Join a forward-thinking bank focused on human-centred design.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Shape the future of banking with cutting-edge digital strategies.
- Qualifications: Experience in service design, Agile methodologies, and team leadership.
- Other info: Collaborative environment with a focus on innovation and customer engagement.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Digital Banking Innovation Manager
- We’re looking for someone to lead the definition of new and innovative human-centred digital solutions to help the bank achieve its ambitions
- You’ll be identifying groundbreaking digital experience strategies to really engage our customers
- It\’s a rewarding opportunity to lead project teams of subject matter experts across Human-Centred Design Transformation, and Product Owners
What you\’ll do
In this high-profile role, you’ll be shaping the future of our bank, by identifying new and innovative digital experiences and solving pain points at key moments across user-journeys. We’ll look to you to act as the digital representative on change programmes, helping to deliver experience-change through user testing, service design, business design, and test and learn.
You’ll be accountable for directing a customer focused, commercially aware experience digital strategy that us aligned to the goals of the business.
Your responsibilities will also include:
- Using a deep understanding of experience-design techniques and human-centred design to deliver effective and measurable customer experience strategies
- Working closely with and leading stakeholders, product owners, and the wider digital design team, to deliver against experience strategies
- Collaborating with the wider bank teams to build relationships and to identify opportunities for growth
- Using data and trends to unlock value and to build capabilities across the digital and project teams
The skills you\\\’ll need
We’re looking for a Lead Service Designer – a digital and innovative thinker and doer, who has a deep understanding of best practice in Visual Service Design with a user-centred design approach.
You’ll already have a history of working with Agile, lean and iterative processes coupled with demonstrable businessacumen. You\\\’ll also need to demonstrate previousstakeholder and team management experience, and a working knowledge of banking products and services.
You’ll also be expected to have:
- Knowledge of the latest service design and development methodologies, techniques and technologies including Figma and Adobe Creative Studio
- The ability to design, lead, and run workshops, both online and in person
- Knowledge and understanding of how to work with data and appreciation of how to weave in user research
- Strong interpersonal and leadership skills to motivate and inspire others
- The abilityto maximise resources, prioritise activities, and balance demands
#J-18808-Ljbffr
Digital Banking Innovation Manager employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Banking Innovation Manager
✨Tip Number 1
Network like a pro! Reach out to people in the banking and digital innovation space. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience in human-centred design and digital solutions. Use case studies to demonstrate how you've tackled challenges and delivered results. This will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for interviews by practising common questions related to digital banking and innovation. Think about how you can showcase your knowledge of Agile processes and service design methodologies. We want to see how you can lead and inspire teams!
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Digital Banking Innovation Manager position.
We think you need these skills to ace Digital Banking Innovation Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in human-centred design and digital innovation. We want to see how your skills align with the role of Digital Banking Innovation Manager, so don’t hold back on showcasing relevant projects!
Showcase Your Leadership Skills: Since this role involves leading project teams, it’s crucial to demonstrate your leadership experience. Share examples of how you've motivated teams or driven successful projects in the past. We love seeing how you can inspire others!
Highlight Your Technical Know-How: Mention your familiarity with tools like Figma and Adobe Creative Studio, as well as your understanding of service design methodologies. We’re keen to know how you’ve used these in previous roles to create innovative solutions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at NatWest Group
✨Know Your Digital Design Stuff
Make sure you brush up on your knowledge of human-centred design and the latest service design methodologies. Be ready to discuss how you've applied these techniques in past projects, especially using tools like Figma and Adobe Creative Studio.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing stakeholders. Think about times when you motivated others or navigated challenges in a project setting, as this will demonstrate your ability to inspire and guide a team.
✨Understand the User Journey
Familiarise yourself with common pain points in user journeys within the banking sector. Be prepared to discuss how you would identify and solve these issues through innovative digital experiences, showcasing your problem-solving skills.
✨Data-Driven Decision Making
Be ready to talk about how you've used data and trends to inform your design strategies. Highlight any specific examples where your insights led to measurable improvements in customer experience, as this aligns perfectly with the role's focus on delivering value.