At a Glance
- Tasks: Lead a team to provide tailored support for business banking customers.
- Company: Join a forward-thinking bank focused on customer relationships and growth.
- Benefits: Professional development, including a Certificate in Lending Skills, and a supportive work culture.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact by developing your leadership skills and helping businesses thrive.
- Qualifications: Strong commercial acumen and experience in coaching and developing teams.
The predicted salary is between 55000 - 65000 € per year.
Join us as a Relationship Management Lead in Business Banking. You’ll be leading a team of relationship managers, across the south-west, providing differentiated support to customers tailored to their business and financial needs. You’ll be designing and delivering a consistent operating model and anticipating market needs, developing our response and making sure that process effectiveness and training are in place. It’s a chance for you to develop your leadership profile and make a real difference to our customers and the future of our business.
What you'll do
- Deliver a high quality customer experience and customer outcomes by role modelling collaboration, while helping to drive the business to build strong relationships with current and prospective clients.
- Provide effective leadership to your team to deliver challenging financial targets and service standards, developing and coaching individuals to maximise their capabilities and help them succeed in their roles.
- Create a platform for your team to become trusted advisers to our customers, delivering products and services to meet their needs through an omni-channel approach.
- Lead the delivery of the Business Banking strategy in the local market, building relationships with enterprise and business support organisations.
- Oversee the provision of effective data capture, analytics, insight and reporting to support the delivery of business plans and strategy.
- Design and deliver an effective operating rhythm within the business, engaging with business partners to establish and embed individual roles and responsibilities.
- Help create a continuous improvement culture and drive initiatives to improve process, performance and efficiency.
- Act as a business ambassador and build market presence through an omni-channel approach, driving awareness of the breadth of the Business Banking proposition.
The skills you'll need
- Entrepreneurial ability to build and grow a business, and a passion for coaching and developing people to succeed and achieve their targets.
- Strong commercial acumen and detailed knowledge and understanding of the SME business market, including financial, economic and market awareness.
- The ability to motivate others to ensure a positive culture of supporting an enterprise at all levels.
- Experience of credit stewardship, Know Your Customer, Know Your Business, and regulatory and control processes.
- The ability to coach others on complex profit and loss data, balance sheet information, and management accounts.
- Strong communication, interpersonal and presentation skills.
- Knowledge and experience of the Lending Standards Board principles.
What else you need to know
Achieving a Certificate in Lending Skills is just one of the ways we’ll help you to thrive in your role. A Certificate in Lending Skills is a professional qualification awarded by the Chartered Institute of Bankers that’s widely recognised across our industry, and designed to equip you with the knowledge, understanding and skills relating to the commercial lending environment in our digital age. With 18 months to complete your studies, you’ll have the ability to tailor a journey to your own individual learning needs too, which will combine self-study in the form of workbooks and e-learning, and workshops.
Relationship Management Lead, Business Banking in Devon employer: NatWest Group
As a Relationship Management Lead in Business Banking, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. Our culture fosters collaboration and innovation, allowing you to lead a talented team while making a significant impact on our customers and the local market. With access to professional qualifications like the Certificate in Lending Skills and a commitment to continuous improvement, we empower our employees to reach their full potential and achieve meaningful success.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Management Lead, Business Banking in Devon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your leadership skills! When you’re chatting with potential employers, share examples of how you’ve successfully led teams or projects. Highlight your ability to motivate others and drive results – it’s what they want to hear!
✨Tip Number 3
Be prepared for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their values and goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s make this happen together!
We think you need these skills to ace Relationship Management Lead, Business Banking in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in relationship management and business banking. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Skills:As a Relationship Management Lead, leadership is key. Use your application to demonstrate how you've successfully led teams in the past, focusing on your coaching abilities and how you’ve motivated others to achieve their targets.
Highlight Your Market Knowledge:We’re looking for someone with a solid understanding of the SME business market. Be sure to mention any relevant experience or insights you have about financial trends, customer needs, and how you’ve adapted strategies accordingly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the Business Banking sector and the specific challenges faced by SMEs. Brush up on your knowledge of financial products and services, as well as the latest market trends. This will help you demonstrate your commercial acumen and show that you're ready to lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you've motivated others or driven performance improvements. Be ready to discuss your coaching style and how you can develop your team into trusted advisers for clients.
✨Emphasise Relationship Building
Since this role is all about building strong relationships, come prepared with examples of how you've fostered connections with clients or stakeholders. Highlight your interpersonal skills and how you can leverage them to enhance customer experiences and outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the current challenges the team faces or how they measure success in the Business Banking strategy. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
