At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Other info: Comprehensive training programme with ongoing support and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28475 - 28475 £ per year.
Join us as a Senior Personal Banker in Exeter. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you'll do
- As a Senior Personal Banker, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
- Our customers will look to you to support them in their decisions as to how they bank with us.
- You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money.
- With an emphasis on the delivery of our popular and insightful Financial Health check, you’ll make sure they're fully informed when it comes to the products and services we offer.
- Day to day, you’ll be:
- Meeting and supporting customers via video banking from home or face to face in a branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you'll need
- We’re looking for organised, self‑motivated and diligent individuals with a passion for delivering excellent customer service in every interaction.
- You’ll also be motivated and driven to develop your own career and meet branch and personal goals.
- As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
- We'll also be looking for you to demonstrate:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we'll reward you
You’ll join us on a competitive salary starting of £28,475, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
What else you need to know
Your working pattern: You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey: Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Senior Personal Banker in Devon employer: NatWest Group
As a Senior Personal Banker in Exeter, you'll be part of a dynamic team dedicated to delivering exceptional customer service and fostering meaningful relationships. Our supportive work culture prioritises your professional growth, offering comprehensive training programmes and the opportunity to achieve recognised qualifications. With a competitive salary, generous holiday entitlement, and a flexible benefits package, we ensure that you have the resources and support needed to thrive in your career while making a positive impact on our customers' financial journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Senior Personal Banker in Devon
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or video calls, being able to express yourself clearly and confidently is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples where you've gone above and beyond for customers. This will help you stand out as someone who truly cares about delivering excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Customer Service - Senior Personal Banker in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like building relationships and providing excellent support.
Showcase Your Skills:Don’t just list your skills; give examples of how you’ve used them in previous roles. Whether it’s handling complex customer queries or promoting digital services, we want to see how you’ve made a difference in your past jobs.
Be Authentic:Let your personality shine through in your application. We value genuine communication, so don’t be afraid to show us who you are and why you’re passionate about helping customers with their financial needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you understand the role of a Senior Personal Banker inside out. Familiarise yourself with the key responsibilities, especially around customer service and financial products. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you’ve gone above and beyond to help someone, as this will demonstrate your commitment to excellent service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare by thinking about how you would handle various customer situations, such as dealing with a complaint or advising on a complex financial product. This will show your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you’re engaged and serious about wanting to join their team.
