At a Glance
- Tasks: Support Relationship Managers in delivering top-notch service to SME customers.
- Company: Join a leading bank focused on sustainable growth and customer success.
- Benefits: Earn £29,250, enjoy flexible benefits, and gain a Level 6 qualification.
- Other info: Inclusive workplace with hybrid working options and strong career development.
- Why this job: Kickstart your career in banking while building valuable relationships and skills.
- Qualifications: 80 UCAS points and a passion for excellent customer service required.
The predicted salary is between 29250 - 29250 £ per year.
Apprenticeship – Commercial & Institutional Banking
Starting October 2026
Commercial & Institutional Banking partners with businesses and financial institutions to provide the finance, expertise, and long-term support they need to navigate complexity, grow with confidence, and achieve their ambitions sustainably.
Programme length: 25 months
Salary: £29,250
Qualification gained: Financial Services Professional Level 6
Location: Dartford
Our people work in different ways depending on their roles, and apprentices follow their team’s approach, which may be onsite or hybrid depending on the job.
What you'll do
As a Senior Relationship Management Apprentice, you’ll support Relationship Managers in delivering excellent service to small and medium-sized enterprise (SME) customers.
Day-to-day you’ll be:
- Supporting Relationship Managers with SME customer portfolios, including preparing meeting briefs and assisting with end-to-end lending requests
- Delivering excellent customer service and building long term relationships through regular contact across face to face, phone, video, email, and digital channels
- Helping customers make greater use of digital services for both sales and day-to-day servicing
- Building your banking knowledge across systems, processes, products, and the wider Commercial Banking market, while contributing to an inclusive, learning focused culture and your own professional development
- Following established governance and processes to support strong risk management, and contributing to the bank’s work to remove barriers to enterprise through learning, networks, expertise, and funding
How we invest in you
Our apprenticeships will support you to learn, grow and build a career you are proud of. You’ll also get:
- A starting salary of £29,250
- Flexible benefits, 25 days’ annual leave + bank holidays, and a monthly retirement fund contribution
- A fully funded apprenticeship - Financial Services Professional Level 6
The skills you'll need
To thrive in this role, you’ll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing.
You’ll also need:
- A passion for delivering excellent customer service
- The ability to work as a part of the team
- The ability to meet changing priorities with good organisational skills
- Good numeracy skills with a strong eye for detail
- Good communication and digital literacy skills
Eligibility
Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying.
You’ll need 80 UCAS points (A Levels or BTECs in England; Highers or equivalent in Scotland). You’ll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.
Inclusion and accessibility
We’re committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences.
If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we’re happy to support you.
Ready to apply?
Our application window closes once we receive enough applications to fill the cohort so apply as soon as you’re ready to make sure you don’t miss out. Make sure you’ve listed your qualifications and experience on your CV before applying.
Need help with your application? Visit our ‘Application Support’ page for information on the recruitment journey and answers to the most common queries.
Hours: 35
Ways of Working: Hybrid
Senior Relationship Management Apprentice in Dartford employer: NatWest Group
Join a forward-thinking organisation that values your unique contributions and supports your professional journey as a Senior Relationship Management Apprentice in Dartford. With a competitive starting salary, flexible benefits, and a commitment to inclusivity, you'll thrive in a culture that prioritises learning and development while building meaningful relationships with SME customers. Our apprenticeship programme not only equips you with essential banking knowledge but also fosters a collaborative environment where your growth is paramount.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Relationship Management Apprentice in Dartford
✨Get Involved with Campus Recruitment Events
Apprenticeships in banking and financial services often come through campus recruitment days. Keep an eye out for events hosted by your university or local banks, as these can be golden opportunities for us to meet recruiters face-to-face and make a great first impression.
✨Engage with Professional Bodies
Join organisations like the Institute of Chartered Accountants or the Chartered Institute of Banking. These memberships can provide valuable resources and networking opportunities, plus, they often have dedicated sections for apprenticeships and early-career roles that can point us in the right direction.
✨Follow the Right Companies on Social Media
Banks and financial services firms love to share their stories on social media! Follow companies like NatWest Group to keep up with their latest apprenticeship opportunities and insider news. Engaging with their posts could give us an edge when it comes to the application.
✨Utilise Your University’s Career Service
Your university's career service is a treasure trove of information for apprenticeships in banking. They often have connections to employers like NatWest Group, so don't hesitate to tap into their resources and advice!
We think you need these skills to ace Senior Relationship Management Apprentice in Dartford
Some tips for your application 🫡
Show Off Your Maths Skills:In the banking and financial services sector, being good with numbers is a must! Make sure to highlight any relevant maths qualifications or experience in your application, as well as any projects or coursework that demonstrate your analytical skills.
Emphasise Your Willingness to Learn:As this is an apprenticeship, companies like NatWest Group want to see your enthusiasm for the industry and your eagerness to learn. In your cover letter, chat about why you’re interested in banking and any specific areas you’re excited to explore. Show them that you’re ready to soak up knowledge like a sponge!
Highlight Relevant Experience (Even If It's Limited):Whether it's a part-time job, volunteer experience, or even a school project, mention any relevant experience related to banking or finance. This could include customer service roles or any projects where you handled budgeting. We’re all about showing how you can apply your skills, even if they’re from unconventional backgrounds.
Tailor Your CV for Impact:Make sure your CV isn’t just a list of duties. Tailor it to reflect skills that appeal to financial services, like attention to detail and communication skills. Don’t forget to keep it clear and concise, showing how you’re a perfect fit for the apprenticeship at NatWest Group!
How to prepare for a job interview at NatWest Group
✨Brush Up on Financial Principles
Since you're diving into the banking and financial sector with an apprenticeship, it’s crucial to familiarise yourself with key concepts like interest rates, investment strategies, and basic financial accounting. Make sure you can share your understanding of these principles during the interview, as they'll likely pop up in practical scenarios.
✨Be Ready for Scenario-Based Questions
In the world of banking, interviewers love to throw real-world scenarios at you. Prepare for questions that ask how you'd handle customer inquiries or solve financial challenges. Practising these types of situational responses can really showcase your problem-solving skills and customer service abilities, both of which are essential in this field.
✨Show Your Eagerness to Learn
As an apprenticeship candidate, what's going to set you apart is your motivation to learn and grow in the role. Be sure to express your excitement about entering the banking world and highlight any steps you've already taken to educate yourself, whether through courses, workshops, or relevant hobbies.
✨Prepare Your Questions About Company Culture
When interviewing with NatWest Group, don’t shy away from asking about their company culture and training programmes for apprentices. This shows that you're not only focused on the role but also interested in how you'll fit within the team, which is a major factor for your future success in the apprenticeship.
