At a Glance
- Tasks: Support Relationship Managers and deliver top-notch service to SME customers.
- Company: Join a leading bank focused on customer relationships and professional growth.
- Benefits: Starting salary of £29,250, flexible benefits, and 25 days’ annual leave.
- Other info: Fully funded apprenticeship with excellent career development opportunities.
- Why this job: Gain valuable banking experience while building lasting relationships with customers.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 29250 - 29250 € per year.
As a Senior Relationship Management Apprentice, you will support Relationship Managers in delivering excellent service to small and medium‑size enterprise (SME) customers. Day‑to‑day, you will be responsible for:
- Supporting Relationship Managers with SME customer portfolios, including preparing meeting briefs and assisting with end‑to‑end lending requests.
- Delivering excellent customer service and building long‑term relationships through regular contact across face‑to‑face, phone, video, e‑mail, and digital channels.
- Helping customers make greater use of digital services for both sales and day‑to‑day servicing.
- Building your banking knowledge across systems, processes, products, and the wider Commercial Banking market, while contributing to an inclusive, learning‑focused culture and your own professional development.
- Following established governance and processes to support strong risk management, and contributing to the bank’s work to remove barriers to enterprise through learning, networks, expertise, and funding.
Benefits:
- Starting salary of £29,250.
- Flexible benefits, 25 days’ annual leave plus bank holidays, and a monthly retirement fund contribution.
- A fully funded apprenticeship – Financial Services Professional Level 6.
Qualifications:
- A passion for delivering excellent customer service.
- The ability to work as part of a team.
- The ability to meet changing priorities with good organisational skills.
- Good numeracy skills with a strong eye for detail.
- Good communication and digital literacy skills.
- At least 80 UCAS points (A Levels or BTECs in England; Highers or equivalent in Scotland).
Additionally, you must have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.
Relationship Management Apprentice in Dartford employer: NatWest Group
Join a dynamic and inclusive team as a Senior Relationship Management Apprentice, where you will not only support SME customers but also embark on a rewarding journey of professional growth. With a competitive starting salary, flexible benefits, and a fully funded apprenticeship programme, this role offers a unique opportunity to develop your banking knowledge while contributing to a culture that values learning and collaboration. Experience the satisfaction of building long-term relationships and making a real impact in the commercial banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Management Apprentice in Dartford
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from your school who work in relationship management. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, role-play different scenarios with friends or family. This will help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with the latest digital tools used in banking. Being able to discuss these during interviews will show you're ready to help customers make the most of their digital services.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Relationship Management Apprentice in Dartford
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering excellent customer service in your application. We want to see how you can connect with SME customers and build those long-term relationships that are so important in this role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the extra step to show they understand what we’re looking for.
Demonstrate Teamwork Skills:Since this role involves supporting Relationship Managers, it’s crucial to showcase your ability to work as part of a team. Share examples from your past experiences where you collaborated effectively with others to achieve a common goal.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Since this role is all about delivering excellent customer service, brush up on the key principles of customer care. Think about examples from your past experiences where you’ve gone above and beyond for a customer, as these will show your passion and commitment.
✨Research the Company and Its Services
Familiarise yourself with the bank's services, especially those related to SMEs. Understanding their products and how they help businesses will not only impress your interviewers but also help you answer questions more effectively.
✨Prepare for Teamwork Questions
This role requires working closely with Relationship Managers and other team members. Be ready to discuss your experiences in teamwork, highlighting how you’ve collaborated successfully in the past and how you handle changing priorities.
✨Show Off Your Digital Skills
As digital services are a big part of this role, be prepared to talk about your digital literacy. Share any relevant experiences where you’ve used technology to improve customer interactions or streamline processes, as this will demonstrate your capability in a modern banking environment.
