Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Comprehensive training programme with ongoing support and career growth opportunities.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in Armagh. You will proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as assisting them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that is beyond what is expected.
We will support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you will do:
- Meet and support customers face to face in the branch.
- Conduct Financial Health checks and review customer accounts.
- Identify products and services that are right for our customers, helping them to make the most of their money and savings.
- Identify opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Complete outbound care calls to customers to grow and maintain the relationship.
The skills you will need:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we will reward you:
You will join us on a competitive salary starting at £26,350, pro rata for the hours you work. You will also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You will need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you will gain a range of new skills, and the confidence to use them. You will benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities.
Customer Service - Senior Personal Banker employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Senior Personal Banker
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you’ll feel when it’s time to shine.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows you’re engaged and interested in the role, plus it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service - Senior Personal Banker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Personal Banker role. Highlight your customer service experience and any relevant financial knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about banking and how you can help our customers. Share specific examples of how you've supported clients in the past, especially with complex needs.
Showcase Your Communication Skills: Since this role involves building relationships, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Personal Banker. Familiarise yourself with the services offered, especially digital channels and financial products like mortgages and protection. This will help you answer questions confidently and show that you're genuinely interested in helping customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you helped customers solve complex issues or built strong relationships. This will demonstrate your ability to thrive under pressure and your passion for delivering excellent service.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This shows respect and allows you to respond more effectively. You might even want to practice paraphrasing questions back to the interviewer to ensure you fully understand what they're looking for.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the training programme or how success is measured in the role. This not only shows your interest but also gives you a better understanding of what to expect if you join the team.
