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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a commitment to excellent customer service.
- Benefits: Competitive salary, flexible hours, generous holiday, and comprehensive training.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in Hounslow
You will proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection.
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
- This job does not meet Skilled Worker visa sponsorship requirements
What you\’ll do
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.
Our customers will look to you to support them in their decisions as to how they bank with us. You\’ll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they\’re fully informed when it comes to the products and services we offer.
Day to day, you’ll be:
- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship
The skills you\’ll need
We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest in building relationships
- Excellent planning and organisational skills
How we\’ll reward you
You’ll join us on a competitive salary starting at £26,350. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 36 days, pro rata for hours worked
- A monthly contribution to your retirement fund
Your working pattern will be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
We are an equal opportunities employer and welcome applications from all sections of the community.
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Customer Service, Senior Personal Banker employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Senior Personal Banker
✨Tip Number 1
Get to know the company! Research their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills and experiences align with the role of a Senior Personal Banker. Highlight your customer service experience and how you can help customers with their financial needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us and makes it easier for us to find you.
We think you need these skills to ace Customer Service, Senior Personal Banker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like building relationships and providing financial advice.
Showcase Your Skills: Don’t just list your previous jobs; show us how your skills make you a great fit for this role. Talk about specific examples where you’ve excelled in customer service or helped clients with complex needs. We love seeing real-life stories!
Be Authentic: Let your personality shine through in your application. We want to know who you are beyond your qualifications. Share your passion for helping customers and how you can contribute to making their banking experience better.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you’re familiar with the bank's services, especially the digital channels and financial products. Brush up on common banking terms and concepts, so you can confidently discuss how they benefit customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about times when you resolved complex issues or built strong relationships, as these will highlight your suitability for the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen and respond thoughtfully. This is crucial in a customer-facing role. You might even want to practice with a friend, focusing on summarising what they say before responding.
✨Ask Insightful Questions
Prepare a few questions that show your interest in the role and the company. For instance, ask about the training programme or how the bank measures customer satisfaction. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.