Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support credit card customers with queries and provide excellent service over the phone.
- Company: Join Natwest Group, a leading financial services provider focused on customer satisfaction.
- Benefits: Enjoy flexible working, 33 days holiday, and a competitive salary starting at £26,010.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience is ideal; passion for helping others is essential.
- Other info: Work from home up to 60% of the time after training.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service Representative, Credit Cards
- You’ll be the first point of support for our personal credit card customers in one of our telephony banking teams
- We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- We’ll support your personal development with trainings to achieve the industry recognised Foundation Certificate in Responsible Banking within the first two years
- This job does not meet Skilled Worker visa sponsorship requirements
What you\’ll do
In this role you’ll be applying your customer service expertise when dealing with and referring to credit card customers’ queries. You’ll provide friendly and effective service at every interaction, assisting customers with everyday maintenance and any issues they have with their credit card products.
As a Customer Service Representative, we’ll count on you to let our customers know their options when banking with us, so they can make informed choices.
You’ll be helping our customers by:
- Making a positive impact on every customer call, and having efficient and effective conversations to meet their needs
- Problem solving and building excellent relationships over the telephone, and providing friendly, timely and professional service
- Improving processes and procedures to maximise customer satisfaction and efficiency
- Maintaining detailed knowledge of our financial products and services to help resolve complex queries
The skills you\’ll need
This is a customer led role, so previous experience working in a customer service role will be ideal. Telephony experience is an advantage, but not essential. Dedication and passion for helping customers is vital. You’ll be a real people person, with excellent listening and communication skills.
We’re also looking for you to demonstrate:
- The determination to go the extra mile for our customers every day to provide great personal service
- Great relationship building skills and the ability to empathise and show compassion
- The ability to work collaboratively and achieve quality results while maintaining high levels of detail
- The ability to multitask, allowing you to navigate different systems and process information while talking to customers
- Good organisational skills and an enthusiasm to keep learning and developing new skills
How we\’ll reward you
You’ll join us on a competitive salarystarting of £26,010, pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be fully flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm, Monday to Sunday, on a rotational shift pattern and will include some bank holidays.
Your work life balance
As soon as you’re up to speed and settled in your new role, we’ll send you any kit you need to set yourself up for working from home. You can spend up to 60% of your time working from home, with the other 40% spent learning and connecting with your colleagues in one of our hubs.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Hours
35
Job Posting Closing Date:
Job Posting Closing Date is not yet published. Ways of Working:Office First #J-18808-Ljbffr
Customer Service Representative, Credit Cards employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative, Credit Cards
✨Tip Number 1
Familiarise yourself with common credit card queries and issues. Understanding the typical concerns customers have will help you respond confidently and effectively during your interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves telephony banking, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer issues in the past. This will demonstrate your capability to provide excellent service.
✨Tip Number 4
Research StudySmarter and our values. Being able to align your personal goals with our mission will make you a more attractive candidate and show your genuine interest in the role.
We think you need these skills to ace Customer Service Representative, Credit Cards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've dealt with credit card or financial products. Use specific examples to demonstrate your skills in problem-solving and relationship building.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your dedication to providing excellent service. Mention how your previous experiences align with the responsibilities of the Customer Service Representative role.
Showcase Relevant Skills: Emphasise your communication and organisational skills in your application. Provide examples of how you've successfully managed multiple tasks or resolved complex customer queries in the past.
Prepare for Potential Questions: Think about common interview questions related to customer service and prepare your answers. Be ready to discuss how you would handle difficult customer situations and demonstrate your empathy and problem-solving abilities.
How to prepare for a job interview at NatWest Group
✨Show Your Customer Service Passion
Make sure to express your dedication to customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues. Highlight your ability to think on your feet and provide effective solutions, as this is crucial for a role that involves handling credit card queries.
✨Emphasise Communication Skills
Since this role involves telephony banking, showcase your communication skills. Practice clear and concise responses, and be ready to explain how you build rapport with customers over the phone.
✨Research the Company and Products
Familiarise yourself with the company's financial products and services. Being knowledgeable about what they offer will help you answer questions confidently and show your genuine interest in the role.