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For Companies At a Glance
- Tasks: Support credit card customers with queries and provide excellent service over the phone.
- Company: Join Natwest Group, a leading financial services provider focused on customer satisfaction.
- Benefits: Enjoy flexible working, 33 days holiday, and a competitive salary starting at £26,010.
- Why this job: Make a positive impact while developing your skills in a supportive, hybrid work environment.
- Qualifications: Previous customer service experience is ideal; passion for helping others is essential.
- Other info: Comprehensive training provided, leading to a recognised qualification in Responsible Banking.
The predicted salary is between 22000 - 29000 £ per year.
Join us as a Customer Service Representative, Credit Cards
- You\’ll be the first point of support for our personal credit card customers in one of our telephony banking teams
- We\’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- We\’ll support your personal development with trainings to achieve the industry recognised Foundation Certificate in Responsible Banking within the first two years
- This job does not meet Skilled Worker visa sponsorship requirements
What you ll do
In this role you\’ll be applying your customer service expertise when dealing with and referring to credit card customers\’ queries. You\’ll provide friendly and effective service at every interaction, assisting customers with everyday maintenance and any issues they have with their credit card products.
As a Customer Service Representative, we\’ll count on you to let our customers know their options when banking with us, so they can make informed choices.
You\’ll be helping our customers by:
- Making a positive impact on every customer call, and having efficient and effective conversations to meet their needs
- Problem solving and building excellent relationships over the telephone, and providing friendly, timely and professional service
- Improving processes and procedures to maximise customer satisfaction and efficiency
- Maintaining detailed knowledge of our financial products and services to help resolve complex queries
The skills you ll need
This is a customer led role, so previous experience working in a customer service role will be ideal. Telephony experience is an advantage, but not essential. Dedication and passion for helping customers is vital. You\’ll be a real people person, with excellent listening and communication skills.
We\’re also looking for you to demonstrate:
- The determination to go the extra mile for our customers every day to provide great personal service
- Great relationship building skills and the ability to empathise and show compassion
- The ability to work collaboratively and achieve quality results while maintaining high levels of detail
- The ability to multitask, allowing you to navigate different systems and process information while talking to customers
- Good organisational skills and an enthusiasm to keep learning and developing new skills
How we ll reward you
You\’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
You\’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page .
What else you need to know
Your working pattern
You\’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You\’ll need to be fully flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm, Monday to Sunday, on a rotational shift pattern and will include some bank holidays.
Your work life balance
Your training will be office based and as soon as you\’re up to speed and settled in your new role, we\’ll send you any kit you need to set yourself up for working from home. Our team operates within a hybrid working model, so you\’ll spend most of your time at home and coming into the office once a week to collaborate closely with your colleagues
Your learning journey
Your journey starts with a comprehensive training programme where you\’ll gain a range of new skills, and the confidence to use them. You\’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
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Customer Service Representative, Credit Cards employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative, Credit Cards
✨Tip Number 1
Familiarise yourself with common credit card queries and issues. Understanding the typical concerns customers have will help you respond effectively during interviews and demonstrate your proactive approach to customer service.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves telephony banking, being able to convey information clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your dedication to providing excellent service and your ability to think on your feet.
✨Tip Number 4
Research StudySmarter and our values. Being knowledgeable about our company culture and demonstrating how your personal values align with ours can make a strong impression during the interview process.
We think you need these skills to ace Customer Service Representative, Credit Cards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles that involved telephony. Use specific examples to demonstrate your problem-solving skills and ability to build relationships with customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your dedication to providing excellent service. Mention how your skills align with the requirements of the role, particularly your communication and multitasking abilities.
Showcase Relevant Skills: When filling out your application, emphasise your organisational skills and your enthusiasm for learning. Provide examples of how you've gone the extra mile for customers in previous roles.
Prepare for Potential Questions: Think about common interview questions related to customer service and prepare your answers. Be ready to discuss how you handle difficult situations and maintain a positive attitude while assisting customers.
How to prepare for a job interview at NatWest Group
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond to help a customer, as this will demonstrate your dedication and passion for providing excellent service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've handled challenging customer queries in the past. Think of instances where you successfully resolved issues or improved processes, as this will show your ability to think on your feet and enhance customer satisfaction.
✨Emphasise Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, focus on listening carefully to questions and responding thoughtfully, which will showcase your excellent listening and communication skills.
✨Express Willingness to Learn
The company values personal development, so express your enthusiasm for learning new skills. Mention any relevant training or certifications you are interested in pursuing, such as the Foundation Certificate in Responsible Banking, to show your commitment to growth within the role.
