At a Glance
- Tasks: Deliver exceptional customer service and process transactions in our mobile branch.
- Company: Join a leading bank with a commitment to community service.
- Benefits: Competitive salary, flexible rewards, generous holiday entitlement, and retirement contributions.
- Other info: Comprehensive training provided, with opportunities for career growth.
- Why this job: Make a real difference in local communities while developing your banking skills.
- Qualifications: Must be over 25 with a valid driving licence; customer service passion is essential.
The predicted salary is between 26010 - 36414 £ per year.
Overview
Join us as a Personal Banker, Mobile Branch Lead
- If you have a passion for delivering excellent customer service along with good banking knowledge, we\'d like to hear from you
- We\'ll look to you to deliver an exceptional experience to our customers who use our mobile branch banking services
- Crucial to this role will be your ability to complete our mobile branch driver training, which includes driver refresher training
- This job does not meet Skilled Worker visa sponsorship requirements
What you\'ll do
Our Mobile Branch banking service provides local communities with vital access to branch banking needs. You\'ll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank.
We\'ll also be looking to you to follow safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.
Day to day you\'ll be:
- Processing all customer branching transactions and making sure that customer records are up to date
- Developing relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of our products and services
- Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders
The skills you\'ll need
You\'ll need to be over 25 and have held a valid driving licence for 2 years to drive one of our Mobile Branch vehicles. Ideally, you\'ll already have a category C1 license, but if you don\'t, we\'ll provide comprehensive training and cover the cost. It would also be an advantage if you already hold a Driver Certificate of Professional Competence.
Additionally, you\'ll need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong communication and interpersonal skills to explain our products and their benefits to our customers in a meaningful way
- The ability to work independently and on your own initiative
How we\'ll reward you
You\'ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.
You\'ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
Your working pattern
You\'re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You\'ll need to be flexible in terms of the hours you work, typically you\'ll be working during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you\'ll gain a range of new skills, and the confidence to use them. You\'ll benefit from ongoing coaching and support, that will open the door to further career opportunities too.
Customer Service - Personal Banker, Mobile Branch Lead in City of London employer: NatWest Group
Join us as a Personal Banker, Mobile Branch Lead, where your passion for customer service meets a supportive and dynamic work environment. With competitive salaries, generous holiday entitlements, and a flexible rewards programme, we prioritise your well-being and professional growth. Our commitment to training and development ensures that you will have the opportunity to enhance your skills and advance your career while making a meaningful impact in local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Personal Banker, Mobile Branch Lead in City of London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like NatWest Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Service - Personal Banker, Mobile Branch Lead in City of London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to NatWest Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on NatWest Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at NatWest Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with NatWest Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at NatWest Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former NatWest Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
